What willl happen if no criterias on cfg:assignment match for a particular request (INC/ CHG / WO)..? how will the group assignment happen for such requests..? Will -general- assignment event be used if no other criteria matches..? And finally, what will happen if even -general- assignment is not configured or not selected (left unchecked)..?
Do share your thoughts
It will take the default one and assigned to that group
Sanjeeva Naidu G