1 Reply Latest reply on Feb 8, 2012 10:55 PM by Sanjeeva NAIDU GURRAM

    Assignment configs..

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      What willl happen if no criterias on cfg:assignment match for a particular request (INC/ CHG / WO)..? how will the group assignment happen for such requests..? Will -general- assignment event be used if no other criteria matches..?  And finally, what will happen if even  -general- assignment is not configured or not selected (left unchecked)..?

       

      Do share your thoughts

       

      Thanks.