Isn't Manager Console enough for you? If not you can create custome form to display the map.
If you achieve it let me know!
This is a guide about how can you do it.
First you need to geographically locate your locations. That is to provide latitude and longitude.
Second, create a join view of living incidents and its geographical location. That is, in the join info, relate the HPD:Help Desk to the locations and add the status condition.
Third, create a web service to this join form.
Fourth, create a web page showing a google maps and using ajax consume the web service to show the points.
Fifth, create a display field at any form you want that points to this web page.