Ok, but would it be posible to import the data into the "requester" fild so it pull the infomration from the parent incident? currently our requester is pouplated into the Requested for filed, and the agent who is logged into remedy is displayed under the requester field.
That sound like customization but, I could be wrong. Go into developer studio and look for the form and look at the field and see menu item it's pulling from; then you could located the data set. Thus; important the data set into that menu item.