1 2 Previous Next 16 Replies Latest reply on Dec 12, 2011 6:56 AM by Jim Wilson

    Bladelogic reporting enclosure serial instead of server serial



      We have 8 servers reporting in with the same serial tag when exporting to CMDB which is in fact the enclosure serial. We also have ADDM here and that is reporting the correct serials, so I'm trying to find out the difference in the way the two products obtain the information.


      I'm having trouble finding where Bladelogic is pulling data from as running "wmic bios get serialnumber" in a cmd window on the server is returning the correct serial and a registry search on the enclosure serial offering no results.


      Does anyone know where this data is pulled from? I can view the incorrect serial by live browsing a server and hitting the properties of "Hardware Information" but the referred templates show no commands and no clues on where it gets this info.


      Any help would be very appreciated.





        1 2 Previous Next