4 Replies Latest reply on Dec 6, 2011 3:39 PM by Carl Wilson

    Closure categorization in request fulfilment process

      Hello there I have a question,


      According to best practice you must place a closure categorization at Request closure Activity, how can you do this on Remedy? I start looking at Service Request Management module but I can't find neither initial categorization nor closure categorization. Do I have to look for this on Work Orders Module?? Right here I found initial but not final Category.


      I'm using version 7.6.03