2 Replies Latest reply on Dec 5, 2011 5:26 AM by Gianni Stella

    Install SLM without CMDB-ITSM modules.

    Gianni Stella
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      Hi All,

       

      We have a customer with a custom Incident Management application based on Remedy 7.5.

      What we need now is to measure the SLAs over the incident tickets in the application. To do that we are thinking to use SLM 7.5. We downloaded the sources and tried to install it, but it asks for the CMDB module to be present on the system. Do you know if it is possible install SLM without having CMDB and ITSM installed on the system? If not, could you please suggest other BMC products to do that?

       

      Thank you in advance.

       

      Gianni