Below are the ways through which you are able to do the third-party integration with Remedy.
1. Web Services (Third Party Application which you areusing should support the Web Services).
2. API (C, Java).
3. Plug-ins (LDAP, AREA)
4. Vendor Form
5. BMC Atrium Orchestrator(BMC Product)
For more information you can refer
- BMC Remedy IT Service Management 7.6.03 Integrations
- BMC Remedy Action Request System 7.6.03 IntegrationGuide
There are a number of great Web Service / API material available directly from Salesforce.
When you export the WSDL from your Org, our custom objects will be a part of the definition.
There are a couple of ways to do this.
Most customers simply send an email from the web form to the Remedyforce email listener which will automatically generate an incident. If the email can be sent with the From address matching the email address of the end user submitting from the form, then Remedyforce can auto populate the client details on the incident as well. For more info on this, there are a couple of videos on setting up the email listener or search on email setup in Remedyforce help.
All Remedyforce objects are also available via SOAP or Rest web service API, so you could also send a web service message to the API to create an incident (you would most likely simply insert a new incident into incident object via API). For more info on using the APIs, seach on API in force.com help (from the force.com home page).
Hope this helps.