This can happen if “update Cognos for properties” step in ETL has failed for any reason.
Can you check if ETL is successful for update Cognos step?
What is the BDSSA version and is reports server OS windows 64 bit?
Ran a successful ETL job, checked Metadata Navigator and the update Cognos step worked. But still showing as empty.
What version exactly are you running and what OS is the BDSSA Server?
Can you send update_cognos*.log from reports\logs
Running BDSSA 8.1 on Windows 2003 Server. Not had a problem before, but have got a call open with BMC for custom properties not populating the Database after running snapshots against servers.