4 Replies Latest reply on Nov 7, 2011 6:31 PM by Adam Bowen

    Error while installing Compliance Content (ERROR: Could not parse operating system.  uname -s returned)

      Hi,

       

      We are trying to install Compliance Content (Content-Windows-setup.exe, version 8.1 Sp2) on Windows 2003 32 Bit and getting the following error

       

      ERROR: Could not parse operating system.  uname -s returned

       

      Below is the log for the same, RSCD and NSH is installed on this server and RSCD is licensed. uname -s works on NSH when tried manually,

       

      Setting blcli option appserver_host to da4wsbsaapp01
      Setting blcli option authType to BLSSO
      Setting blcli option serviceProfileName to defaultProfile
      Setting blcli option roleName to BLAdmins
      blcli call: blcli_execute
      To change future application servers, blasadmin must be run against the _template deployment.
      blasadmin now running against deployment: default
      [FileServer]
      location:/d/BMC_Storage/
      name:localhost
      The system cannot find the file specified.
      ERROR: Could not parse operating system.  uname -s returned:  .]}
      (Nov 07 2011 05:55:00.183 PM +1100),INFO,com.bmc.install.product.content.ContentPostInstallConfigUtilities,
        PROGRESS EVENT {Description=[postInstall.compliancecontent.description],Progress=[95],Detail=[postInstall.compliancecontent.updateContentVersions]}
      (Nov 07 2011 05:55:00.261 PM +1100),INFO,com.bmc.install.product.content.ContentPostInstallConfigUtilities,
        LOG EVENT {Description=[Running NSH script command],Detail=[[nsh, -c, //@/C/Content/ContentInstalltmp/ContentInstalltmp/update-contents-versions.nsh, -a, da4wsbsaapp01]]}
      (Nov 07 2011 05:55:26.136 PM +1100),INFO,com.bmc.install.product.content.ContentPostInstallConfigUtilities,
        LOG EVENT {Description=[NSH script output],Detail=[Parsing: arguments
      Done: arguments
      Setting blcli option appserver_host to da4wsbsaapp01
      Setting blcli option authType to BLSSO
      Setting blcli option serviceProfileName to defaultProfile
      Setting blcli option roleName to BLAdmins
      blcli call: blcli_execute
      To change future application servers, blasadmin must be run against the _template deployment.
      blasadmin now running against deployment: default
      [FileServer]
      location:/d/BMC_Storage/
      name:localhost
      The system cannot find the file specified.
      ERROR: Could not parse operating system.  uname -s returned:  .
      //@/C/Content/ContentInstalltmp/ContentInstalltmp/update-contents-versions.nsh=1]}
      (Nov 07 2011 05:55:26.136 PM +1100),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
        LOG EVENT {Description=[SET PROPERTY FAILED_INSTALL_FEATURES],Detail=[featureContent]}
      (Nov 07 2011 05:55:26.136 PM +1100),INFO,com.bmc.install.product.content.ContentPostInstallConfigUtilities,
        PROGRESS EVENT {Description=[postInstall.compliancecontent.description],Progress=[95],Detail=[postInstall.compliancecontent.cleanUpInstallation]}
      (Nov 07 2011 05:55:26.214 PM +1100),INFO,com.bmc.install.product.content.ContentPostInstallConfigUtilities,
        PROGRESS EVENT {Description=[postInstall.compliancecontent.description],Progress=[100],Detail=[postInstall.compliancecontent.complete]}
      (Nov 07 2011 05:55:26.855 PM +1100),CONFIG,com.bmc.install.product.content.ContentPostInstallInstallationTask,
        LOG EVENT {Description=[Updating installing configuration],Detail=[Removed properties from property bundle]}
      (Nov 07 2011 05:55:27.058 PM +1100),CONFIG,com.bmc.install.product.content.ContentPostInstallInstallationTask,
        LOG EVENT {Description=[Removed properties from property bundle],Detail=[[USER_PROFILE_NAME][USER_ACCOUNT_NAME][USER_ACCOUNT_PASSWORD]]}
      (Nov 07 2011 05:55:27.480 PM +1100),CONFIG,com.bmc.install.builder.installanywhere.InstallationTaskAction,
        LOG EVENT {Description=[COMPLETED InstallationTask],Detail=[com.bmc.install.product.content.ContentPostInstallInstallationTask]}
      (Nov 07 2011 05:55:27.496 PM +1100),CONFIG,com.bmc.install.builder.installanywhere.InstallationTaskAction,
        LOG EVENT {Description=[CREATED InstallationTask],Detail=[com.bmc.install.product.content.ContentInstallCompletionInstallationTask]}
      (Nov 07 2011 05:55:27.496 PM +1100),CONFIG,com.bmc.install.builder.installanywhere.InstallationTaskAction,
        LOG EVENT {Description=[STARTED InstallationTask],Detail=[com.bmc.install.product.content.ContentInstallCompletionInstallationTask]}
      (Nov 07 2011 05:55:27.496 PM +1100),CONFIG,com.bmc.install.builder.installanywhere.InstallationTaskAction,
        LOG EVENT {Description=[MESSAGE BUNDLE],Detail=[ProgressMessages]}
      (Nov 07 2011 05:55:27.511 PM +1100),INFO,com.bmc.install.product.content.ContentInstallCompletionInstallationTask,
        PROGRESS EVENT {Description=[installCompletion.installCompletion.description],Progress=[80],Detail=[installCompletion.installCompletion.deleteTempLeftovers]}
      (Nov 07 2011 05:55:27.855 PM +1100),INFO,com.bmc.install.utility.logging.Log,
        --------------------------------------------------------
        BMC BladeLogic Server Automation Compliance Content Library 8.1.2 install failed.
        --------------------------------------------------------
        Feature BMC BladeLogic Server Automation Compliance Content Library failed
        --------------------------------------------------------
      (Nov 07 2011 05:55:27.855 PM +1100),INFO,com.bmc.install.product.content.ContentInstallCompletionInstallationTask,
        PROGRESS EVENT {Description=[installCompletion.installCompletion.description],Progress=[100],Detail=[installCompletion.installCompletion.complete]}
      (Nov 07 2011 05:55:27.996 PM +1100),CONFIG,com.bmc.install.builder.installanywhere.InstallationTaskAction,
        LOG EVENT {Description=[COMPLETED InstallationTask],Detail=[com.bmc.install.product.content.ContentInstallCompletionInstallationTask]}
      (Nov 07 2011 05:55:28.011 PM +1100),INFO,com.bmc.install.builder.installanywhere.InstallationPanel,
        LOG EVENT {Description=[CREATED InstallationPanelDelegate],Detail=[com.bmc.install.product.base.ui.InstallSummaryInstallationPanelDelegate]}

      ************************************************************

       

       

      Please let me know if anyone has seen this error and the resolution for the same.

       

      Regards

       

      Santosh