1 Reply Latest reply on Nov 4, 2011 3:05 AM by Andrew Waters

    ADDM Reporting

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      How do I access /usr/tideway/data/installed/reports

      and  /usr/tideway/data/custom/reports

      Do I need to remotely logon to the Appliance server?



      We just did a new install with BMC ADDM 8.3.  Previously the company used Service Now and would like to replace it with BMC products.  However using Service-Now for reporting, the company is able to generate a report displaying the following Server specs:

      - Server Name

      - OS Domain

      - CPU Count

      - Hard disk space

      - the disks that are on the server

      - free space allocated to the disk

      - Drive type

      - the processes that are running, the Pid and parameters /  (i.e. c:\windows\system32\services.exe)

      - the number of Network adapters

      - Product Name



      We have not been able to generate this level of detail using ADDM reporting.  So hence, the staff and Management is upset.  Is there any way to generate this info using ADDM automatically? I selected a "Customize" button in ADDM, drilled down several levels, and I was able to export some of this data to Excel, however it was not graphically presentable, nor did it have a lot of the attributes listed above. Am I looking in the wrong place?  Where would I go to collect this granular level of detail on a host, and generate more efficient reports in ADDM?  Is there a step that I am missing, or this heavy customization?



      The reports should be user-friendly and graphical - these reports are going to our Sr. Managment staff.

        • 1. ADDM Reporting
          Andrew Waters

          There is no reason for changing /usr/tideway/data/installed/reports. This directory is considered controlled by ADDM. Do not modify or put files in this directory as an upgrade may replace/remove them. Any custom reports should be put into /usr/tideway/data/custom/reports. To access this directory you will need to log onto CLI of the appliance.


          How do you propose that most of this data could even meaningfully presented in a graphical form?


          You are going to need to separate this information into distinct parts. Hard disk information and process information are fundamentally tubular and just do not fit into the other fields.


          It is possible to generate pie, bar and line charts within the product but no specific way of exporting these graphical forms. You could export CSV information and use Excel to draw appropriate charts from the information.