5 Replies Latest reply on Dec 7, 2012 8:38 AM by Kyle.Sorg NameToUpdate

    Windows Patch Analysis Issue

      Getting the following Error when running a Patch Analysis job against a Server.    

       

      Cannot create analysis results for server: TS-BL-FS01, Error: Cannot copy analysis results file from '//TS-BL-FS01/C/Program Files/BMC Software/BladeLogic/8.1/RSCD/tmp/WindowsCatalog_101_92_TS-BL-FS01/shavlik_results.xml' to 'C:/Program Files/BMC Software/BladeLogic/8.1/NSH/tmp/application_server/shavlik_results_08e93d54-3a08-4cdc-b641-5a4a23f0ddf6.xml' (Caused By: JNI file copy from '//TS-BL-FS01/C/Program Files/BMC Software/BladeLogic/8.1/RSCD/tmp/WindowsCatalog_101_92_TS-BL-FS01/shavlik_results.xml' to '/C/Program Files/BMC Software/BladeLogic/8.1/NSH/tmp/application_server/shavlik_results_08e93d54-3a08-4cdc-b641-5a4a23f0ddf6.xml' failed: : No such file or directory)

       

      Tried re-installing the Agent

       

      Nothing in the RSCD logs

       

      10/21/11 09:41:37.822 WARN     rscd -  TS-BL-FS01 5488 SYSTEM (???): ???: Main: Wait Timeout. Starting AgentHouseKeeping.

      10/21/11 09:51:37.833 WARN     rscd -  TS-BL-FS01 5488 SYSTEM (???): ???: Main: Wait Timeout. Starting AgentHouseKeeping.

      10/21/11 10:00:54.694 INFO1    rscd -  10.215.237.206 3096 BladeLogicRSCD@TS-BL-FS01->hs-admin@TS-BL-FS01:PrivilegeMapped (BLAdmins:BLAdmin): CM: > [Post-Analysis] Deleting //TS-BL-FS01/C/Program Files/BMC Software/BladeLogic/8.1/RSCD/tmp/WindowsCatalog_101_92_TS-BL-FS01

      10/21/11 10:01:37.844 WARN     rscd -  TS-BL-FS01 5488 SYSTEM (???): ???: Main: Wait Timeout. Starting AgentHouseKeeping.

        • 1. Re: Windows Patch Analysis Issue
          Bill Robinson

          This looks like some agent permission issues on the file server or the analysis isn’t running and leaving an xml file behind.

          • 2. Windows Patch Analysis Issue

            I have same problem in my servers.

             

            Cannot create analysis results for server: xxxxx.xxxx.local, Error: Cannot copy analysis results file from '//xxxxx.xxxx.local/C/Program Files/BMC Software/BladeLogic/8.0/RSCD/tmp/WindowsCatalog_2085690_116_xxxxx.xxxx.local/shavlik_results.xml' to '/opt/bmc/BladeLogic/8.0/NSH/tmp/application_server/shavlik_results_10baef9e-3c4e-4f27-b10b-0db09266cceb.xml' (Caused By: JNI file copy from '//xxxxx.xxxx.local/C/Program Files/BMC Software/BladeLogic/8.0/RSCD/tmp/WindowsCatalog_2085690_116_xxxxx.xxxx.local/shavlik_results.xml' to '/opt/bmc/BladeLogic/8.0/NSH/tmp/application_server/shavlik_results_10baef9e-3c4e-4f27-b10b-0db09266cceb.xml' failed: : No such file or directory)

             

            I was monitoring the server while the job was running and I noticed that .xml file did not appear to //xxxxx.xxxx.local/C/Program Files/BMC Software/BladeLogic/8.0/RSCD/tmp/WindowsCatalog_2085690_116_xxxxx.xxxx.local/ folder ???

             

            .bat file and .cab file did. I quicly saved the files in to another folder. Then I extracted the .cab file and there was xml in it. So why it did not extracted it. It seems to do so in working servers.

            • 3. Re: Windows Patch Analysis Issue

              I'm getting the same errors "Caused By: JNI file copy from...

               

              Is there a fix for this?

              • 4. Re: Windows Patch Analysis Issue

                This is a general error message which basically says that the analysis scan on the target did not complete, and because of that the results xml file was not generated, so it could not be copied back to the appserver "No such file or directory"

                 

                Here's the KB that describes this general behavior and it also contains a link to another KB which is probably your solution.

                 

                KA327821 - BBSA Windows Patch Analysis Job error: Cannot create analysis results for server: [target]

                https://kb.bmc.com/infocenter/index?page=content&id=KA327821

                • 5. Re: Windows Patch Analysis Issue

                  That's right!  I remember this one, thanks Lazar that did the trick!