3 Replies Latest reply on May 12, 2014 9:43 AM by Rahul Priyadarshy

    HPOM - Remedy integration

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      We have recently integrate HP Operation Manager to Remedy through Remedy Smart Plugins (HP Product). We are getting incident created for all critical alert of HPOM. But I am not able to update HPOM annotation message from remedy filter.

       

      Can any one suggest a way.

       

      AR Server - 7.1

      ITSM - 7.0.3

      SQL - 2005

       

      Thanks,

       

      -- Krunal -