Try deleting the scanner service channel & resubscribe it again
Try running the below given WMI queries on the remote machine and let me know the result
select * from win32_ComputerSystem
select * from win32_systemEnclosure
select * from win32_LogicalDisk
select * from win32_DiskDrive
select * from win32_FloppyDrive
select * from win32_CDROMDrive
select * from win32_TapeDrive
select * from win32_SCSIController
select * from win32_OperatingSystem
select * from win32_QuickFixEngineering
select * from win32_VideoController
select * from win32_DesktopMonitor
select * from win32_Environment
select * from win32_Processor
select * from win32_Printer
select * from win32_ScheduledJob
select * from win32_Process
select * from win32_InputDevice
select * from win32_PointingDevice
select * from win32_KeyBoard
select * from win32_POTSModem
select * from win32_Product
select * from win32_NetworkAdapter
select * from win32_NetworkAdapaterConfiguration
select * from win32_BIOS
select * from win32_NetworkloginProfile
select * from win32_Product
select * from win32_NetworkClient
select * from win32_PhysicalMemoryArray
select * from win32_Service
I have tried deleting and resubscribing the scanner service. It doesn't help. The issue remains the same. Also I have checked by running some of the above mentioned queries already. I am getting the proper output.
I will still check with all the queries mentioned by you and will let you know.
Thanks for the reply.
Hi have same problem with 8.2 in Win 7 machine.
For me the solution was unsubscribe InventoryService (ScannerService) 8.2 and subscribe to 8.1.01.006. This was a fixpack released by BMC in August. The link is http://products.marimba.com/Archive/Patches/8101/8101.006
The problem is with ScannerService plugin. TIP: Remember after install the new plugin configure again plugin in configuration of report center.
Try this please.
Does 8.1.01.006 Scanner Service work fine with BBCA 8.2.00. Has the fix not been ported in 8.2.00 yet?
Hopefully, Andres suggestion fixes your issue.
The next logical step is to enable the debugging flags and either post to this forum and/or send the output to BMC support. The debugging instructions and flags are located here:
does not know. It's a good question to BMC.
If you want to see fixpack release notes, please see http://documents.bmc.com/supportu/documents/15/30/211530/211530.pdf
Message was edited by: Andres Alvarez
Kindly check increase the jvm value as given below restart the tuner after increasing the value & perform scan. Let me know the result
I tested this option but not work. The error continue.
I think this problem is related to Vpro functionallity in version 8.2
My computer is W7 x64 technology and the error display information about of 32.
In 32 bits, work fine this scanner service (8.2)
Thanks for the reply. But I am not sure if scanner service 8.1.01.006 will work fine with 8.2 Also I have deployed agent on more than 2000 endpoints and this issue is only with 150 endpoints. Plus, I am new to BBCA. So, I am afraid to try this solution.
Thanks. I have tried increasing the value but it didn't work. The issue is still same.
I have enabled the Debug flag -DDEBUGFLAGS=INV=5. I am attaching the log file with this post. Let us see if somebody could find anything out of it.
Once again thanks all for your help an replies.
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Looks like a bug; I don't have access to the source code to tell you if there is a work around so you'll need to open a BMC Support case.
Appears the IllgealStateException happens when the scanner checks for Vpro, which in turn is causing the thread to exit leaving a partial inventory scan.
#com.marimba.apps.inventory.scanner.ScanEngine: Site name not found for this machine
#com.marimba.apps.inventory.scanner.Scanner: Start WMIWin32SerialPort scan
#com.marimba.apps.inventory.scanner.Scanner: loading sys-config native library
#java.lang.IllegalStateException: Called on destroyed object
# at com.marimba.tools.sysconfig.wmi.WmiResultSet.getValue(WmiResultSet.java:69)
# at com.marimba.apps.inventory.scanner.WMIWin32SerialPort.isVproEnabled(WMIWin32SerialPort.java:56)
# at com.marimba.apps.inventory.scanner.ScanEngine.vproScan(ScanEngine.java:1777)
# at com.marimba.apps.inventory.scanner.ScanEngine.scan(ScanEngine.java:196)
# at com.marimba.apps.inventory.scanner.Scanner.scan(Scanner.java:1353)
# at com.marimba.apps.inventory.scanner.Scanner.start(Scanner.java:384)
# at com.marimba.apps.inventory.scanner.Scanner.access$000(Scanner.java:63)
# at com.marimba.apps.inventory.scanner.Scanner$StartThread.run(Scanner.java:2317)
#com.marimba.apps.inventory.scanner.Scanner: got APP_STOP event
[28/Sep/2011:11:01:34 +0530] - info SharaA 1152 Channel instance stopped
Sorry for the delayed response. This issue is fixed in the fix released by BMC. The scanner service version is Scanner Service 8.2.00.001. I have checked and after publishing this scanner service this issue is resolved.
Once again thanks a lot for all the help and suggations by all of you.
Can you run WMI query for serial ports on the machine that affected?
Hi Young. Yes, I was able to. Now this issue is resolved in the new scanner service version.