It generanly occurs when the Normalization Engine plugin can't start properly.
Just verify that all the following libraries are on the latest version (and the same version) in all your folders. For example for version 7.5 on Windows:
If not, just put the latest version everywhere and restart the AR System server.
Thanx for the reply Vincent, i tried replacing the files in BMC Software/ARsystem/mid tier/web-inf/shared/lib folder, restarted the app server and web server both. Still the same error "Dataset configurations not found" is there any configuration i am missing out on?
Did you find any error in the plugin server log files?
Nope no plugin logs ...can u pls point out to the exact log file name i should be checking? i would also like to mention that reconciliation console works fine on the same server. I am trying to find any settings i have missed but did not find anything usefull yet.
Its a known issue.
Go to BMC Knowledgebase and search for KA323882 or Normalization UI is missing datasets and normalization jobs
After having a look of KB article i had a look on the plugin server xml file however it is generic till now. Suggest what needs to be changed to make the things working. File is attached.
UPDATE: Based on File attachment policies, a file was removed, see FAQ for more