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    AR/ITSM Seesion Timeout

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      Hi All,

       

      Hoping someone can help me out here...

       

      I recently set the following within our 2 Mid Tier settings:

       

      Session Timeout (Minutes)*   = 30

       

      License Release Timeout ([30 - 300] Seconds)* = 60

       

      However I am getting a lot of heat from people saying that some people are getting logged out after around 10 minutes?!

       

      Is there a setting i am missing here? Or has anyone experienced this before?

       

      Thanks in advance...

       

      Matt

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