11 Replies Latest reply on Aug 9, 2011 11:29 PM by Kate Fell

    RedHat Patch Catalog Fails

    Kate Fell

      When trying to create a RedHat Patch Catalog it fails with the following error:

       

      Either service is Unavailable or credentials are Invalid. Failed to connect to RHN xml rpc server.

       

      I have checked and the Username and password and can pull down catalog on another environment.... Windows catalog works fine...

       

      So am at a loss....

        • 1. Re: RedHat Patch Catalog Fails
          Bill Robinson

          Can the appserver connect to RHN ?

           

          You have the correct credentials set in the catalog itself, not just the global patch config?

          • 2. RedHat Patch Catalog Fails
            Kate Fell

            Hi Bill...

             

            It now looks like the network team may have blocked all https traffic on this network so I have requested that it is opened....

             

            Thx

            • 3. Re: RedHat Patch Catalog Fails

              Ahhhhh… There’s your problem!

              • 4. RedHat Patch Catalog Fails
                Kate Fell

                The network has no been opened but the catalog still wont download... I have changed the the maxheapsize to 2048 but when I do this and then restart the application server the service will not restart, it starts and then stops.... 

                 

                The only way I can get the appserver to restart it to uninstall and reinstall... any suggestions?

                 

                This is the AppServerLauncher:

                 

                [08 Aug 2011 07:54:13,988] [main] [INFO] [::] [] Starting application server launcher ...

                [08 Aug 2011 07:54:14,535] [main] [INFO] [::] [] Starting RMI registry on host: tpitbl01

                [08 Aug 2011 07:54:14,660] [main] [INFO] [::] [] Setting client socket factory: com.bladelogic.app.service.client.ClientSocketFactory

                [08 Aug 2011 07:54:14,660] [main] [INFO] [::] [] Setting server socket factory: com.bladelogic.app.service.client.ServerSocketFactory

                [08 Aug 2011 07:54:14,660] [main] [INFO] [::] [] Setting authenticator: com.bladelogic.app.service.manage.auth.BlSessionServerAuthenticator

                [08 Aug 2011 07:54:14,660] [main] [INFO] [::] [] Starting Management Service ...

                [08 Aug 2011 07:54:15,176] [main] [INFO] [::] [] Management Service started.

                [08 Aug 2011 07:54:15,176] [main] [INFO] [::] [] Setting up app server message listener on port: 9701

                [08 Aug 2011 07:54:15,223] [main] [INFO] [::] [] Starting Application Server: tpitbl01 with arguments: "C:\Program Files\BMC Software\BladeLogic\8.0\NSH\jre/bin/java" -Djava.io.tmpdir=C:\Windows\TEMP\ -Djava.class.path="C:\Program Files\BMC Software\BladeLogic\8.0\NSH\br;C:\Program Files\BMC Software\BladeLogic\8.0\NSH\br\deployments;C:\Program Files\BMC Software\BladeLogic\8.0\NSH\br\bladaptors.jar;C:\Program Files\BMC Software\BladeLogic\8.0\NSH\br\bladelogic.jar;C:\Program Files\BMC Software\BladeLogic\8.0\NSH\br\blas-1.4.0.jar;C:\Program Files\BMC Software\BladeLogic\8.0\NSH\br\blas-locale-1.4.0.jar;C:\Program Files\BMC Software\BladeLogic\8.0\NSH\br\bllocale.jar;C:\Program Files\BMC Software\BladeLogic\8.0\NSH\br\blmigration-tools.jar;C:\Program Files\BMC Software\BladeLogic\8.0\NSH\br\blmigration.jar;C:\Program Files\BMC Software\BladeLogic\8.0\NSH\br\blmodelmap.jar;C:\Program Files\BMC Software\BladeLogic\8.0\NSH\br\blquerymap.jar;C:\Program Files\BMC 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Files\BMC Software\BladeLogic\8.0\NSH\br\stdlib\tibco-uddi-client3.0.jar;C:\Program Files\BMC Software\BladeLogic\8.0\NSH\br\stdlib\tomcat-coyote.jar;C:\Program Files\BMC Software\BladeLogic\8.0\NSH\br\stdlib\tomcat-http.jar;C:\Program Files\BMC Software\BladeLogic\8.0\NSH\br\stdlib\tomcat-util.jar;C:\Program Files\BMC Software\BladeLogic\8.0\NSH\br\stdlib\US_export_policy.jar;C:\Program Files\BMC Software\BladeLogic\8.0\NSH\br\stdlib\windows-feed-1.0-SNAPSHOT.jar;C:\Program Files\BMC Software\BladeLogic\8.0\NSH\br\stdlib\woden-api-1.0M8.jar;C:\Program Files\BMC Software\BladeLogic\8.0\NSH\br\stdlib\woden-impl-dom-1.0M8.jar;C:\Program Files\BMC Software\BladeLogic\8.0\NSH\br\stdlib\ws-commons-util-1.0.1.jar;C:\Program Files\BMC Software\BladeLogic\8.0\NSH\br\stdlib\wsdl4j-1.5.1.jar;C:\Program Files\BMC Software\BladeLogic\8.0\NSH\br\stdlib\wsdl4j-1.6.2.jar;C:\Program Files\BMC Software\BladeLogic\8.0\NSH\br\stdlib\WSRegistryAPI7.6.jar;C:\Program Files\BMC Software\BladeLogic\8.0\NSH\br\stdlib\wss4j-1.5.4.jar;C:\Program Files\BMC Software\BladeLogic\8.0\NSH\br\stdlib\wstx-asl-3.2.4.jar;C:\Program Files\BMC Software\BladeLogic\8.0\NSH\br\stdlib\xalan-2.7.0.jar;C:\Program Files\BMC Software\BladeLogic\8.0\NSH\br\stdlib\xalan.jar;C:\Program Files\BMC Software\BladeLogic\8.0\NSH\br\stdlib\xercesImpl-2.8.1.jar;C:\Program Files\BMC Software\BladeLogic\8.0\NSH\br\stdlib\xercesImpl.jar;C:\Program Files\BMC Software\BladeLogic\8.0\NSH\br\stdlib\xml-apis-1.3.04.jar;C:\Program Files\BMC Software\BladeLogic\8.0\NSH\br\stdlib\xml-apis.jar;C:\Program Files\BMC Software\BladeLogic\8.0\NSH\br\stdlib\xml-resolver-1.2.jar;C:\Program Files\BMC Software\BladeLogic\8.0\NSH\br\stdlib\xml-writer.jar;C:\Program Files\BMC Software\BladeLogic\8.0\NSH\br\stdlib\xmlbeans-2.3.0.jar;C:\Program Files\BMC Software\BladeLogic\8.0\NSH\br\stdlib\xmlrpc-client-3.0.jar;C:\Program Files\BMC Software\BladeLogic\8.0\NSH\br\stdlib\xmlrpc-common-3.0.jar;C:\Program Files\BMC Software\BladeLogic\8.0\NSH\br\stdlib\xmlrpc-server-3.0.jar;C:\Program Files\BMC Software\BladeLogic\8.0\NSH\br\stdlib\XmlSchema-1.4.2.jar;C:\Program Files\BMC Software\BladeLogic\8.0\NSH\br\stdlib\xmlsec-1.4.1.jar;C:\Program Files\BMC Software\BladeLogic\8.0\NSH\br\stdlib\xmlunit-1.2.jar;C:\Program Files\BMC Software\BladeLogic\8.0\NSH\br\stdlib\xpp3_min-1.1.3.4.O.jar;C:\Program Files\BMC Software\BladeLogic\8.0\NSH\br\stdlib\xstream-1.2.1.jar;" -Xss1m -Xrs -Xmx2048 -XX:MaxPermSize=128m -Dblx.rootdir="C:\Program Files\BMC Software\BladeLogic\8.0\NSH" -Dblx.cmrootdir="C:\Program Files\BMC Software\BladeLogic\8.0\NSH\br" com.bladelogic.mfw.fw.BlManager  tpitbl01 tpitbl01 true ALL ConsoleLogfileName=console.log MaxHeapSize=2048 LauncherIncomingMessagePort=9701 LauncherRegistryPort=9700

                • 5. Re: RedHat Patch Catalog Fails
                  Bill Robinson

                  How much memory is in the box, and where did you set the max heap size?  When you set it in the registry, that’s the maxheap for the launcher, not the appserver.  did you set it to 2048 or 2048m?  you need to use the latter

                  • 6. RedHat Patch Catalog Fails
                    Kate Fell

                    Adding the M fixed the issue about the app server service not starting but I am now experiencing another issue...

                     

                    The Patch catalog downloads but with warnings...

                     

                    Job log :

                     

                    Run at 8.8.2011 17:02:40,Warning,9.8.2011 1:21:34,"Error while downloading payload for rpm : vte-devel-0.14.0-2.el5.i386.rpm, com.bmc.sa.patchfeed.FeedException: Error occurred while downloading the patch, retries completed."
                    Run at 8.8.2011 17:02:40,Info,9.8.2011 1:21:34,Added new rpm : vte-devel-0.14.0-2.el5.i386.rpm to the catalog
                    Run at 8.8.2011 17:02:40,Info,9.8.2011 1:21:35,Patches newly added: 3316
                    Run at 8.8.2011 17:02:40,Info,9.8.2011 1:21:35,Patches updated: 0
                    Run at 8.8.2011 17:02:40,Info,9.8.2011 1:21:35,Patches obsoleted: 0
                    Run at 8.8.2011 17:02:40,Info,9.8.2011 1:21:35,Patches failed to be process: 0
                    Run at 8.8.2011 17:02:40,Info,9.8.2011 1:21:35,Patches downloaded: 0
                    Run at 8.8.2011 17:02:40,Info,9.8.2011 1:21:35,Patches failed to be downloaded: 3326
                    Run at 8.8.2011 17:02:40,Info,9.8.2011 1:21:35,Patches with invalid/deprecated urls: 0
                    Run at 8.8.2011 17:02:40,Info,9.8.2011 1:21:35,Referrers newly added: 588
                    Run at 8.8.2011 17:02:40,Info,9.8.2011 1:21:35,Referrers updated: 0
                    Run at 8.8.2011 17:02:40,Info,9.8.2011 1:21:35,Referrers obsoleted: 0
                    Run at 8.8.2011 17:02:40,Info,9.8.2011 1:21:35,Referrers failed to be process: 0
                    Run at 8.8.2011 17:02:40,Info,9.8.2011 1:21:35,The job 'RedHat V5 64Bit_CUJ-2011-08-08 17-02-36-316+0300' has succeeded with warnings

                     

                    Appserver Log:

                     

                    [08 Aug 2011 17:02:40,759] [WorkItem-Thread-8] [INFO] [BLAdmin:BLAdmins:] [CatalogUpdate] Using proxy: proxy type - NTLM-V2, host name - 172.29.230.20
                    [08 Aug 2011 17:02:41,290] [WorkItem-Thread-49] [WARN] [BLAdmin:BLAdmins:] [CatalogUpdate] Error while downloading payload for rpm : ipsec-tools-0.6.5-14.el5_5.5.x86_64.rpm, com.bmc.sa.patchfeed.FeedException: Error occurred while downloading the patch, retries completed.
                    [08 Aug 2011 17:02:41,337] [WorkItem-Thread-49] [INFO] [BLAdmin:BLAdmins:] [CatalogUpdate] ACL Policy already applied on object: ipsec-tools-0.6.5-14.el5_5.5.x86_64.rpm
                    [08 Aug 2011 17:02:41,618] [WorkItem-Thread-14] [WARN] [BLAdmin:BLAdmins:] [CatalogUpdate] Error while downloading payload for rpm : net-snmp-perl-5.3.2.2-14.el5.x86_64.rpm, com.bmc.sa.patchfeed.FeedException: Error occurred while downloading the patch, retries completed.
                    [08 Aug 2011 17:02:41,634] [WorkItem-Thread-49] [ERROR] [BLAdmin:BLAdmins:] [CatalogUpdate] [JNI] rsc_dircontents error: 2
                    [08 Aug 2011 17:02:41,649] [WorkItem-Thread-49] [INFO] [BLAdmin:BLAdmins:] [CatalogUpdate] Updated metadata information for rpm : ipsec-tools-0.6.5-14.el5_5.5.x86_64.rpm
                    [08 Aug 2011 17:02:41,649] [WorkItem-Thread-49] [INFO] [BLAdmin:BLAdmins:] [CatalogUpdate] Using proxy: proxy type - NTLM-V2, host name - 172.29.230.20
                    [08 Aug 2011 17:02:41,665] [WorkItem-Thread-14] [INFO] [BLAdmin:BLAdmins:] [CatalogUpdate] ACL Policy already applied on object: net-snmp-perl-5.3.2.2-14.el5.x86_64.rpm
                    [08 Aug 2011 17:02:41,946] [WorkItem-Thread-14] [ERROR] [BLAdmin:BLAdmins:] [CatalogUpdate] [JNI] rsc_dircontents error: 2

                     

                    I have looked through communities and found a listing for this error and have tried the fix to logon to the RedHat Network but that doesn't fix the issue...

                    • 7. Re: RedHat Patch Catalog Fails
                      Bill Robinson

                      If you login to the rhn site, can you see the rpms for the channel you are trying to download, and can you download them?

                       

                      Can you verify the appserver has outbound internet access, and are you going through a proxy ?

                      1 of 1 people found this helpful
                      • 8. RedHat Patch Catalog Fails
                        Kate Fell

                        It was an issue with what sites that the proxy was allowed access to. The following HTTPS sites need to be opened for RedHat catalog download:

                         

                        xmlrpc.rhn.redhat.com

                        rhn.redhat.com

                        access.redhat.com

                        www.redhat.com

                        • 9. RedHat Patch Catalog Fails
                          Kate Fell

                          Sorry forgot to add:

                           

                          content-web.rhn.redhat.com

                           

                          is needed as well

                          • 10. Re: RedHat Patch Catalog Fails
                            Bill Robinson

                            http or https?

                            • 11. RedHat Patch Catalog Fails
                              Kate Fell

                              Sorry Bill they are all HTTPS

                               

                              So the full list for RedHat is:

                               

                              xmlrpc.rhn.redhat.com
                              rhn.redhat.com
                              access.redhat.com
                              www.redhat.com

                              content-web.rhn.redhat.com