OMIP makes it very simple to add emails without the need to search for reference numbers.
Emails are forwarded to the BMC SDE system via drag'n'drop.
What is usually a cumbersome task is now a one-click-and-drag operation.
Your customers will love it because they won't have to worry about reference numbers
Your admins will love it because it makes their job just a little bit easier.
Main Benefits For Your Organization
- Increase Staff Efficiency
- Reduce Mean-Time-To-Repair
- Higher Documentation Quality
- Role-Based Views (assigned to me, group, all)
- Status Filters
- Add Mails to any Incident, Problem, etc. via Drag'n'Drop
- Real Time Updated Incidents, Problems, etc.
- New Emails Added From Outlook With A Simple Double Click
Easy Installation that only takes two minutes.
Plugs right into your outlook client.
No system reboot required.
Simply add SDE Mailbox Address and Server Information.
- BMC Service Desk Express
- MS Office 2007 or newer
More Information - Questions
Just drop us an email at office(at)techwork.at and we might just get back to you.