1 Reply Latest reply: Oct 21, 2014 1:32 PM by Jason Miller RSS

    Getting error: "BMCATRIUM_NGIE000204: Error getting data stores"

    Jason Miller

      We are trying to manage our AI data stores via the Atrium Core Console -> Integrator (7.6.04 SP1).  When we click on the "Manage Data Stores" button we receive the following error: BMCATRIUM_NGIE000204: Error getting data stores.

       

      AI_DatastoreError.png

       

      Using the AI User' Guide I found that the Carte process was not running on the AR/AI server.  Using the instructions I started it from the command line and verified the kettle web interface is accessible but the Atrium console still throws the error.

       

      Does anybody know what might be going wrong here?

       

      Here is the full error:

      Error occurred while executing BaseConnector.getConnectorListFromRep

          at com.bmc.atrium.ngie.connector.BaseConnector.getConnectorListFromRep(Unknown Source)

          at com.bmc.atrium.lcds.ngie.NGIEDataSourceConfigurationPentahoService.getDataSources(NGIEDataSourceConfigurationPentahoService.java:83)

          at com.bmc.atrium.lcds.ngie.NGIEService.getDataSources(NGIEService.java:170)

          at sun.reflect.GeneratedMethodAccessor1078.invoke(Unknown Source)

          at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

          at java.lang.reflect.Method.invoke(Unknown Source)

          at flex.messaging.services.remoting.adapters.JavaAdapter.invoke(JavaAdapter.java:421)

          at flex.messaging.services.RemotingService.serviceMessage(RemotingService.java:183)

          at flex.messaging.MessageBroker.routeMessageToService(MessageBroker.java:1503)

          at flex.messaging.endpoints.AbstractEndpoint.serviceMessage(AbstractEndpoint.java:884)

          at flex.messaging.endpoints.amf.MessageBrokerFilter.invoke(MessageBrokerFilter.java:121)

          at flex.messaging.endpoints.amf.LegacyFilter.invoke(LegacyFilter.java:158)

          at flex.messaging.endpoints.amf.SessionFilter.invoke(SessionFilter.java:44)

          at flex.messaging.endpoints.amf.BatchProcessFilter.invoke(BatchProcessFilter.java:67)

          at flex.messaging.endpoints.amf.SerializationFilter.invoke(SerializationFilter.java:146)

          at flex.messaging.endpoints.BaseHTTPEndpoint.service(BaseHTTPEndpoint.java:278)

          at flex.messaging.MessageBrokerServlet.service(MessageBrokerServlet.java:322)

          at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)

          at com.bmc.atrium.web.AtriumServletDispatcher.dispatch(AtriumServletDispatcher.java:209)

          at com.bmc.atrium.midtier.RealAtriumWidgetPlugin.dispatchServlet(RealAtriumWidgetPlugin.java:227)

          at com.bmc.atrium.midtier.RealAtriumWidgetPlugin.processRequest(RealAtriumWidgetPlugin.java:141)

          at com.bmc.atrium.modulelauncher.AtriumWidgetPlugin.processRequest(AtriumWidgetPlugin.java:103)

          at com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unknown Source)

          at com.remedy.arsys.plugincontainer.impl.PluginContainer.processRequestInfo(Unknown Source)

          at com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(Unknown Source)

          at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source)

          at com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source)

          at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)

          at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)

          at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)

          at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

          at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)

          at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)

          at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)

          at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)

          at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)

          at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)

          at org.apache.coyote.http11.Http11AprProcessor.process(Http11AprProcessor.java:859)

          at org.apache.coyote.http11.Http11AprProtocol$Http11ConnectionHandler.process(Http11AprProtocol.java:574)

          at org.apache.tomcat.util.net.AprEndpoint$Worker.run(AprEndpoint.java:1527)

          at java.lang.Thread.run(Unknown Source)

       

       

      Thanks!

      Jason