8 Replies Latest reply on May 13, 2011 5:51 AM by Ash Hall

    How to disable status dropdown in incident form

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      Hello,

       

      We have requirement to disable status dropdown list in incident form, only while creating an incident.

       

      I am not sure, how I will determine that incident form is opened for incident creation not for incident modification.

       

      AR Server - 7.1.0

      ITSM - 7.0.3

      OS - Windows 2003

      DB - MSSQL 2005