We add SLM on Task as customization.
Now we need to use when a SLM segment close itself, use a different date from TIMESTAMP.
The problem is that SLM Module use Timestamp to close timing criteria.
Customer need use a retroactive data/time. In particular he wants that slm calculate timing stopping the value inserted into that field. [Actual End Date]
Someone know if there is an advanced configuration to make that slm use this retroactive date/time. Date/Insert into this filed is different from data/time in which an operator insert this value in their task.
I see that there are 2 filter that push into SLM:Measurement TIMESTAMP when stop timing criteria engaged. Can I manually change this push insert customer field, or is there a more simple mode? Someone has experience in this trouble?