3 Replies Latest reply on Apr 8, 2011 8:00 AM by Krunal Thanki

    Incident relationship - Original of

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      Hello,

       

      When I am creating an incident with relationship of "orginal of". This incident will copy its categories to original incidnet and resolve original incident.

       

      Is there a way, we can stop copying operational and product categories from dupulicate to original incident request.

       

      AR Server - 7.1

      Database - MS SQL 2005

      OS - Windows 2003

      ITSM - 7.0.3

       

      - Krunal