1 Reply Latest reply on Jan 27, 2011 2:08 PM by Matt Gee

    Total Time Spent Reporting...

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      Hi Guys,


      Really quick one...Using IM noticed the option of tracking time spent on an incident, on the "Assignment" tab...


      I was wondering if anyone knows how to report on this field from the back end - I use cognos reports and am looking to create some reports on this - it would be good to identifty how long each assignee spends on the ticket, i.e:



      Assignee 1 - 10minutes

      Assignee 2 - 12minutes

      Assignee 3 - 40minutes


      Or indeed if you could share with me how you all use this field....


      Sorry for the 20 questions!




      P.S If anyone could also point me in the right direction of the guide where this will be referenced...Apreciate it..