Really quick one...Using IM 188.8.131.52....I noticed the option of tracking time spent on an incident, on the "Assignment" tab...
I was wondering if anyone knows how to report on this field from the back end - I use cognos reports and am looking to create some reports on this - it would be good to identifty how long each assignee spends on the ticket, i.e:
Assignee 1 - 10minutes
Assignee 2 - 12minutes
Assignee 3 - 40minutes
Or indeed if you could share with me how you all use this field....
Sorry for the 20 questions!
P.S If anyone could also point me in the right direction of the guide where this will be referenced...Apreciate it..
Just digged a bit further...Incident Assignment Log!