0 Replies Latest reply on Jan 19, 2011 10:08 AM by Mohammed Khalil

    SLM: Review Periods and Penalties

    Mohammed Khalil
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      The questions is around the Review Periods and Penalties for 1 Agreement. If the Review Period and Penalty+Reward (Frequency) are equal, we get a calculation at the end of the review period and determines the penalty and reward value, which is fine (and in the documentation). SLM allows you to enter Many Penalties+ Rewards for Many Review Periods. What is the impact to the SLA Compliance calculations (the inbound data could potentially result in the following), with regards to when the Penalties+Rewards calculations are done (if at all), how and where they are reflected, what happens when the review period is complete, etc:

       

      • Weekly Review Period with Daily Penalties+Rewards
      • Daily Review Period with Weekly Penalties+Rewards

       

      Many Thanks in Advance,

       

      Regards,

       

      Khalil