6 Replies Latest reply on Sep 30, 2011 2:24 AM by Atul Landge

    Difference between Member and Associate Member

    Chandrashekar YM



      I want to know the difference between Member and Associate Member in a support group? The ITSM Administration guide has the following 2 statements about these Relationship roles:



      The relationship roles are informational only:



      The person belongs to the support group.


      Associate Member

      The person has access to modify requests assigned to that support group.


      Can anyone explain the difference?