1 Reply Latest reply on Dec 10, 2010 7:54 AM by Danny Kellett

    Request in error, but no CAI:Events entry created

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      Hi,

       

      I've got changes resulting regularly in the error "Service Request xxx encountered an event error with the back-end application. This error must be handled promptly.". Effectively, on the SRM:Request form entry, the entry shiows in "Error", but no CAI:Events entry is created with details for this error (and hence the View Events button is disabled).

       

      Can anybody give me a clue on what could be the reason for this?

       

      Thx in advance.