2 Replies Latest reply on May 18, 2014 12:28 PM by Rahul Priyadarshy

    How are Support groups related to Groups?

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      Hi anybody can explain how the support groups on the CTM:Support Group form are related to the groups on the Group form? I know we can check it from the long group name eg: Calbro Services->IT Support->Service Desk is the long group name of Service Desk in Group form. Apart from that is there any way for matching the requests.

      Does the group share any kind of numeric ID which is same on both CTM:Support Group and Group form?