1 Reply Latest reply: Jan 12, 2011 10:56 AM by Kris Cichon RSS

BMC IBRSD: Change of the server name in IBRSD.Conf file.

rajiv NameToUpdate
rajiv NameToUpdate Sep 24, 2010 7:04 AM

what steps are needed to be performed to change the ServerName in IBRSD.Conf file so that tickets arre created in new server.

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  • 1. Re: BMC IBRSD: Change of the server name in IBRSD.Conf file.
    Kris Cichon
    Kris Cichon Jan 12, 2011 10:56 AM (in response to rajiv NameToUpdate)

    Hello Raj;

     

    Please check the following  http://documents.bmc.com/supportu/documents/30/71/103071/103071.pdf

    specifically page 74-75 of this document for required steps.

     

    ***************************************************************

    Configuring IBRSD to connect to a different BMC Remedy AR SYSTEM Server

     

     

     

    Ensure that the IBRSD - AR System module is installed on the BMC Remedy AR SYSTEM Server.

     

     

     

     

     

     

    1. Navigate to $IBRSD_HOME/conf/

     

    2. Open ibrsd.conf and modify the following parameters;

     

    ARSServerName

     

    ARSServerPortNum

     

    ARSServerUserName

     

    3. Run the EncryptUtility utility as explaind in "Managing AR System server logon credentials" on page 44

     

    4. Restart IBRSD

     

     

    Kris Cichon

    Column Technologies

    FLS TEam Lead