My apologies in advance if this is not the right forum for this topic. I would like to hear from you if you are using a mobile device other than the Blackberry to access the Remedy client.
We are looking to develop a mobile customer service operation model that would require our support staff to access and update their incidents via a mobile device. We are currently exploring mobile devices that could be used to access Remedy and other Windows and RFID apps as well.
You can contact me directly at (718) 990-5111 or by sending email to firstname.lastname@example.org.
I look forwarding to hearing from you.
You may wish to look at the Aeroprise Mobility for BMC Remedy IT Service Management Suite offering. The product page can be found here: http://www.bmc.com/products/product-listing/121271834-169922-1542.html?partner=&n=redirect_aeroprise
David J. Easter
Product Line Manager
Remedy Action Request System
BMC Software, Inc.