7 Replies Latest reply on Mar 8, 2011 8:08 AM by Krunal Thanki

    Attachment disapper, when incident created from requester console.

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      I have strange situation in creating incident from reqeuster console, when I select summary from menu choice, attachement is showing in incident request and when I write my own summary, attachment is not showing in incident reqeust. Is there any connection between summary defenition menu choice and attachment ?


      Note : We are using OOTB reqeuster console.


      Ar System : 7.1.00 patch 002

      ITSM : 7.0.3

      OS : Windows Server 2003

      DB : MS SQL 2005