1 Reply Latest reply: Jul 11, 2010 11:00 PM by Jijil Ghosh RSS

Strange stack errors in the arerror.log

rohini.madugula

Hello folks, ITSM 7.0.3 Patch 9 AR System server 7.1 patch 6. SLM 7.1 no patch. Mid-Tier 7.1 patch 6 I found this strange error in arerror.log when a user was unable to modify an incident ticket either from client tool or from mid-tier. Did anybody encountere these lines in your logs ? Is this a known error? Is this a patch issue for SLM ? Wed Jun 16 09:34:01 2010  390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Wed Jun 16 09:34:01 2010    0xc00000fd Wed Jun 16 09:34:01 2010  390620 : AR System server terminated -- fatal error encountered (ARNOTE 21) Wed Jun 16 09:38:00 2010  390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Wed Jun 16 09:38:00 2010      Timestamp: Wed Jun 16 2010 09:38:00.6910   Thread Id: 4252   Version: 7.1.00 Patch 006 200811280530 Nov 28 2008 06:41:10   ServerName: BMCAR   Database: SQL -- SQL Server   Hardware: Intel Pentium   OS: Windows NT 5.2   RPC Id: 4098462   RPC Call: 2 (SE)   RPC Queue: 390620   Client: User eatonz from Remedy User (protocol 13) at IP address 172.20.162.201   Form: SLM:Measurement   Logging On:   Code: c00000fd   Operation: read   Access Addr: 0x2eec28a8   Stack Begin:       Addr: 0080D902       Addr: 005BE0A8       Addr: 006056C8   Stack End Thanks for your response. Rohini