3 Replies Latest reply on Oct 12, 2010 9:10 PM by Akbar Aziz

    Error when installing BL Decision Support for Server Automation 2

      Hi guys,

      I know this might not be quite the right place to log this problem but I couldn't another suitable category ......


      Basically I'm installing "BL Decision Support for Server Automation V2".

      Here's a screen shot of what I get .....


      [root@londblrp01 tmp]# ./BDSSA2000-404-RHAS4SUSE10X86_64.SH

      Please choose the installation directory. [/opt/bmc/BladeLogic/2.0/reports]
      /opt/bmc/BladeLogic/2.0/reports does not exist.
      Do you wish to create it (y/n) ? y
      Copying files into /opt/bmc/BladeLogic/2.0/reports/install_dir.
      Installer Language Selection
      [1] English
      [2] French
      [3] Japanese
      [4] German
      [5] Simplified Chinese
      [6] Spanish
      [7] Exit the Installer
      Enter your menu choice [1-7]: 1
      Selected: ENGLISH
      The following libraries are missing that are needed by the installer:
      libpng12.so.0 =>
      libfreetype.so.6 =>
      libjpeg.so.62 =>

      Removing temporary files. This may take a minute ...

      There was an issue installing the BMC BladeLogic Decision Support for Server Automation module.



      I have managed to track down the problem to this command ....... ( ldd ./mapUpgrade )

      I have shown my location first

      [root@londblrp01 mapUpgrade]# pwd


      [root@londblrp01 mapUpgrade]# ldd ./mapUpgrade
              linux-gate.so.1 =>  (0xffffe000)
              libCCLCore.so => ./libCCLCore.so (0xf7e87000)
              libCgs.so => ./libCgs.so (0xf7c56000)
              libX11.so.6 => /usr/lib/libX11.so.6 (0xf7b48000)
              libdl.so.2 => /lib/libdl.so.2 (0x00c47000)
              libnsl.so.1 => /lib/libnsl.so.1 (0x00d87000)
              libstdc++.so.5 => /usr/lib/libstdc++.so.5 (0xf7a8e000)
              libm.so.6 => /lib/libm.so.6 (0xf7a67000)
              libgcc_s.so.1 => /lib/libgcc_s.so.1 (0xf7a5b000)
              libpthread.so.0 => /lib/libpthread.so.0 (0x00c2d000)
              libc.so.6 => /lib/libc.so.6 (0x00ae5000)
              libz.so.1 => /usr/lib/libz.so.1 (0xf7a48000)
              libicucogi18n.so.28 => ./libicucogi18n.so.28 (0xf795a000)
              libicucoguc.so.28 => ./libicucoguc.so.28 (0xf78a1000)
              libCCLCFGAPI.so => ./libCCLCFGAPI.so (0xf7875000)
              libCCLIDOM.so => ./libCCLIDOM.so (0xf7826000)
              libpgunix.so.2 => ./libpgunix.so.2 (0xf75b5000)
              libxerces-c.so.25 => ./libxerces-c.so.25 (0xf7249000)
              libcpscppclient.so => ./libcpscppclient.so (0xf7178000)
              libfntmFontMapper.so => ./libfntmFontMapper.so (0xf7138000)
              libXau.so.6 => /usr/lib/libXau.so.6 (0xf7135000)
              libXdmcp.so.6 => /usr/lib/libXdmcp.so.6 (0xf712f000)
              /lib/ld-linux.so.2 (0x00ac7000)
              libicucogdata.so.28 => ./libicucogdata.so.28 (0xf6918000)
              libpng12.so.0 => not found
              libfreetype.so.6 => not found
              libjpeg.so.62 => not found
              libImageGear.so.12 => ./libImageGear.so.12 (0xf6763000)


      As you can see, it's the three that say "not found" that are causing the problem.

      The libraries definately do exist on the system ......as shown.


      [root@londblrp01 mapUpgrade]# find / -name libpng12.so.0*
      [root@londblrp01 mapUpgrade]# find / -name libjpeg.so.62*
      [root@londblrp01 mapUpgrade]# find / -name libjpeg.so.62*

      I have tried setting the LD_LIBRARY_PATH before running, but it still fails.

      Any ideas would be welcomed : - )