12 Replies Latest reply on Nov 11, 2016 12:16 PM by Michael Pickles

    info about Last Resolved Date in Incident Management

    Yogesh Deshpande
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      Hi,,

       

      Any idea about the purpose of "Last Resolved Date" on HPD:Help Desk FORM?

       

      I am getting submitted date < Last resolved date

       

      i.e incident was first resolved and then submitted ...!!!??

       

      i am bit confused here, please help

       

       

      Thanks,

      dc