6 Replies Latest reply: Mar 2, 2010 5:00 AM by Vikas Mahamuni RSS

Unable to submit requests through the requester console

Mussie Zemikael

Hi,

We are not able to submit requests through the requester console. We are getting a message "work info type, view access, locked, and summary fields are required to add a work info entry" while submitting (not updating) requests. This used to work some time back, but it has suddenly stopped working. I have posted the activelink and the filter logs.

The ARS 7.1, patch 006

 

------------------------------------------------------------------

 

<WFLG> /* Tue Feb 09 2010 12:32:58 */
<WFLG> Workflow Trace Log -- ON
<WFLG> BMC Remedy User    Version    7.1.00
<ACTL> /* Tue Feb 09 2010 12:33:00 */
<ACTL> Start active link processing -- Operation - On Control
<ACTL>     For Schema - RQC:ServiceRequestConsole
<ACTL>     Linked to field - z3Btn_CreateSRForMyself (301523100)
<ACTL>     On screen type - CREATE
<ACTL> Checking RQC:SRC:OpenRequestWizard_100_OpenWindow (100)
<ACTL>     -> Passed qualification -- perform if actions
<ACTL>          0: Set Fields

 

<ACTL>             z1D_Action (301311700) = ""
<ACTL>          1: Open Dialog
<ACTL>            Server: nkgrsdap01
<ACTL>            Schema: RQC:ServiceRequestWizard
<ACTL>            View: RQC User Wizard with Solutions
<ACTL> /* Tue Feb 09 2010 12:33:00 */
<ACTL> Start active link processing -- Operation - On Window Open
<ACTL>     For Schema - RQC:ServiceRequestWizard
<ACTL>     On screen type - DIALOG
<ACTL> Checking SHR:SHR:DefaultCompany_003_Initialize (3)
<ACTL>     -> Passed qualification -- perform if actions
<ACTL>          0: Set Fields

 

<ACTL>             z1G_DefaultCompany (1714000) = ""
<ACTL> Checking SHR:SHR:DefaultCompany_005_CheckUnrestrictedAccess (5)
<ACTL>     -> Passed qualification -- perform if actions
<ACTL>          0: Set Fields

 

<ACTL>             Process: Application-Confirm-Group 1000000000
<ACTL>             z1G_UnrestrictedAccessMember (1716500) = 1
<ACTL> Checking SHR:SHR:DefaultCompany_006_CheckRestrictedAccess (6)
<ACTL>     -> Failed qualification
<ACTL> Checking SHR:SHR:DefaultCompany_007_CheckRestrictedAccess (7)
<ACTL>     -> Failed qualification
<ACTL> Checking SHR:SHR:DefaultCompany_019_301442500Company (19)
<ACTL>     -> Failed qualification
<ACTL> Checking RQC:RQW:SetFieldsOnOpenWizard_120_Init (120)
<ACTL>     -> Passed qualification -- perform if actions
<ACTL>          0: Set Fields

 

<ACTL>             Process: Application-Generate-GUID SRM
<ACTL>             z1D_OperationId (301443200) = SR001F29DF99AExR1xSwlX79CQRiIR
<ACTL>             Process: Application-Generate-GUID SRM
<ACTL>             z1D_SRInstanceId (301437200) = SR001F29DF99AExR1xSwpX79CQSSIR
<ACTL>          1: Set Fields

 

<FLTR> <TID: 0000004020> <RPC ID: 0001103516> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  > /* Tue Feb 09 2010 12:33:09.8320 */     Start filter processing (phase 1) -- Operation - GET on CTM:People - PPL000000002097

 

<FLTR> <TID: 0000004020> <RPC ID: 0001103516> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  > /* Tue Feb 09 2010 12:33:09.8320 */     End of filter processing (phase 1) -- Operation - GET on CTM:People - PPL000000002097

 

<ACTL>             Middle Name (301563800) = ""
<ACTL>             z1D_CompanyName (301563200) = Nakheel PJSC
<ACTL>             z1D_RequesterLoginId (301465700) = george.hawa
<ACTL>             z1D_RequesterSiteGroup (301457400) = ""
<ACTL>             z1D_RequesterSite (301457300) = Nakheel Sales Office
<ACTL>             z1D_RequesterRegion (301457200) = ""
<ACTL>             Department (301457100) = NKL IT - DEP
<ACTL>             Organization (301457000) = Nakheel
<ACTL>             Company (301442500) = Nakheel PJSC
<ACTL>             SRWizRequestedFor (301425800) = 0
<ACTL>             Email (301425700) = george.hawa@nakheel.com
<ACTL>             Phone (301425600) = 971 04 3633989
<ACTL>             First Name (301425500) = GEORGE
<ACTL>             Last Name (301425300) = HAWA
<ACTL>             z1D_RequesterPersonId (301298900) = PPL000000002097
<ACTL>          2: Run Process
<ACTL>             SET-CHANGE-FLAG 0
<ACTL> Checking RQC:RQW:SetFieldsOnOpenWizard_125_SetReadOnly1 (125)
<ACTL>     -> Passed qualification -- perform if actions
<ACTL>          0: Set Characteristics
<ACTL>             For field -- Company (301442500)
<ACTL>               Change field to read-only
<ACTL>          1: Set Characteristics
<ACTL>             For field -- Last Name (301425300)
<ACTL>               Change field to read-only
<ACTL>          2: Set Characteristics
<ACTL>             For field -- First Name (301425500)
<ACTL>               Change field to read-only
<ACTL>          3: Set Characteristics
<ACTL>             For field -- Organization (301457000)
<ACTL>               Change field to read-only
<ACTL>          4: Set Characteristics
<ACTL>             For field -- Department (301457100)
<ACTL>               Change field to read-only
<ACTL>          5: Set Characteristics
<ACTL>             For field -- Middle Name (301563800)
<ACTL>               Change field to read-only
<ACTL> Checking RQC:RQW:SetFieldsOnOpenWizard_130_SetReadOnly2 (130)
<ACTL>     -> Failed qualification
<ACTL> /* Tue Feb 09 2010 12:33:00 */
<ACTL> Stop active link processing - On Window Open
<ACTL> /* Tue Feb 09 2010 12:33:05 */
<ACTL> Start active link processing -- Operation - On Menu Choice
<ACTL>     For Schema - RQC:ServiceRequestWizard
<ACTL>     Linked to field - Summary*+ (301544700)
<ACTL>     On screen type - DIALOG
<ACTL> Checking RQC:RQW:SetInfoFromSD_MenuChoice (0)
<ACTL>     -> Passed qualification -- perform if actions
<ACTL>          0: Set Fields

 

<FLTR> <TID: 0000004020> <RPC ID: 0001103669> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  > /* Tue Feb 09 2010 12:33:15.5470 */     Start filter processing (phase 1) -- Operation - GET on RQC:SummaryDefinition - 000000000000327

 

<FLTR> <TID: 0000004020> <RPC ID: 0001103669> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  > /* Tue Feb 09 2010 12:33:15.5470 */     End of filter processing (phase 1) -- Operation - GET on RQC:SummaryDefinition - 000000000000327

 

<ACTL>             Service Type (1000000099) = 1
<ACTL>             CategoryTier3 (1000000065) = ""
<ACTL>             CategoryTier2 (1000000064) = Application
<ACTL>             CategoryTier1 (1000000063) = Test
<ACTL>             Summary*+ (301544700) = Test - Application - Install
<ACTL>             z1D_SRImpact (301464800) = 4-Minor/Localized
<ACTL>             Request Type (301438012) = 2000
<ACTL>             ServiceCatalogInstanceID (301303200) = AG001F29DF99AEQ8ZuSQxslAdAHusI
<ACTL> Checking RQC:RQW:RefreshSolutionsNotIncident (50)
<ACTL>     -> Passed qualification -- perform if actions
<ACTL>          0: Set Characteristics
<ACTL>             For field -- Knowledge (301707400)
<ACTL>               Change field to disabled
<ACTL>               Refresh field
<ACTL>          1: Set Fields

 

<ACTL>             SolutionRequestID (301616800) = ""
<ACTL>          2: Set Characteristics
<ACTL>             For field -- z3Btn_UseSolution (301545100)
<ACTL>               Change field to disabled
<ACTL>          3: Set Characteristics
<ACTL>             For field -- z3Btn_ViewSolution (301545000)
<ACTL>               Change field to disabled
<ACTL> Checking RQC:RQW:RefreshSolutions_CallGuide (50)
<ACTL>     -> Failed qualification
<ACTL> /* Tue Feb 09 2010 12:33:06 */
<ACTL> Stop active link processing - On Menu Choice
<ACTL> /* Tue Feb 09 2010 12:33:07 */
<ACTL> Start active link processing -- Operation - On Lose Focus
<ACTL>     For Schema - RQC:ServiceRequestWizard
<ACTL>     Linked to field - Summary*+ (301544700)
<ACTL>     On screen type - DIALOG
<ACTL> Checking RQC:RQW:CheckIncidentInstall_100_NoAdHoc (100)
<ACTL>     -> Failed qualification -- perform else actions
<ACTL>          0: Set Fields

 

<ACTL>             z1D_Char01 (301325300) = george.hawa
<ACTL> /* Tue Feb 09 2010 12:33:07 */
<ACTL> Stop active link processing - On Lose Focus
<ACTL> /* Tue Feb 09 2010 12:33:14 */
<ACTL> Start active link processing -- Operation - On Control
<ACTL>     For Schema - RQC:ServiceRequestWizard
<ACTL>     Linked to field - z3Btn_Save (300000300)
<ACTL>     On screen type - DIALOG
<ACTL> Checking RQC:RQW:Submit_100_CG_SubmitRequest (100)
<ACTL>     -> Passed qualification -- perform if actions
<ACTL>          0: Set Fields

 

<ACTL>             z1D_RequestSubmitted (301683600) = 0
<ACTL>          1: Call Guide
<ACTL>            Guide: RQC:SHR:SubmitRequest
<ACTL> Starting Guide: RQC:SHR:SubmitRequest
<ACTL> Checking RQC:RQW:ErrorNoSummary (100)
<ACTL>     -> Failed qualification
<ACTL> Checking RQC:RQW:ErrorNoUrgency (110)
<ACTL>     -> Failed qualification
<ACTL> Checking RQC:RQW:ErrorNoCompany (100)
<ACTL>     -> Failed qualification
<ACTL> Checking RQC:RQW:ErrorNoPhone-Email (0)
<ACTL>     -> Failed qualification
<ACTL> Checking RQC:RQW:Submit_110_SubmitRequest (110)
<ACTL>     -> Passed qualification -- perform if actions
<ACTL>          0: Push Fields
<ACTL>             To Schema SRM:Request on Server @
<ACTL>             (1000003310) =
<ACTL>             (1000003306) =
<ACTL>             (1000003302) =
<ACTL>             (1000003301) =
<ACTL>             (1000003300) =
<ACTL>             (1000003299) =
<ACTL>             (1000003298) =
<ACTL>             (1000003297) =
<ACTL>             (1000001181) =
<ACTL>             (1000001021) = PPL000000002097
<ACTL>             (1000000829) = In Process
<ACTL>             (1000000337) = george.hawa
<ACTL>             (1000000164) =
<ACTL>             (1000000163) = 4000
<ACTL>             (1000000162) = 3000
<ACTL>             (1000000151) = Testing Requester Console
<ACTL>             (1000000099) = 1
<ACTL>             (1000000085) = 0
<ACTL>             (1000000082) = Nakheel PJSC
<ACTL>             (1000000065) =
<ACTL>             (1000000064) = Application
<ACTL>             (1000000063) = Test
<ACTL>             (1000000056) = 971 04 3633989
<ACTL>             (1000000048) = george.hawa@nakheel.com
<ACTL>             (1000000019) = GEORGE
<ACTL>             (1000000018) = HAWA
<ACTL>             (1000000017) = GEORGE HAWA
<ACTL>             (1000000010) = Nakheel
<ACTL>             (1000000001) = Nakheel PJSC
<ACTL>             (1000000000) =
<ACTL>             (490000700) = SR001F29DF99AExR1xSwlX79CQRiIR
<ACTL>             (301712900) =
<ACTL>             (301710700) =
<ACTL>             (301550900) = 1
<ACTL>             (301438012) = 2000
<ACTL>             (301378004) = 9000
<ACTL>             (301303200) = AG001F29DF99AEQ8ZuSQxslAdAHusI
<ACTL>             (301244700) = Test - Application - Install
<ACTL>             (300810110) =
<ACTL>             (260000001) = Nakheel Sales Office
<ACTL>             (230000009) = SERVICE_REQUEST
<ACTL>             (200000015) =
<ACTL>             (200000014) =
<ACTL>             (200000013) =
<ACTL>             (200000012) =
<ACTL>             (200000007) =
<ACTL>             (200000006) = NKL IT - DEP
<ACTL>             (10001854) = 7000
<ACTL>             (10001846) =
<ACTL>             (10001829) =
<ACTL>             (10001828) =
<ACTL>             (10001826) =
<ACTL>             (10001825) =
<ACTL>             (10001824) =
<ACTL>             (179) = SR001F29DF99AExR1xSwpX79CQSSIR
<ACTL>             (7) = 1000

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  > /* Tue Feb 09 2010 12:33:23.6520 */     Start filter processing (phase 1) -- Operation - CREATE on SRM:Request - <NULL>

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  > /* Tue Feb 09 2010 12:33:23.6520 */     Checking "SHR:SHR:SkipFilters_000_Goto" (0)

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >    --> Failed qualification

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  > /* Tue Feb 09 2010 12:33:23.6520 */     Checking "SRM:REQ:OnSubmit_008_SetRQCDefaultRequestNumber`!" (8)

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >    --> Failed qualification

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  > /* Tue Feb 09 2010 12:33:23.6520 */     Checking "SRM:REQ:OnSubmit_010_SetRequestNumber`!" (10)

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >    --> Failed qualification

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  > /* Tue Feb 09 2010 12:33:23.6520 */     Checking "SRM:SHR:SetInstanceID" (10)

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >    --> Failed qualification

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  > /* Tue Feb 09 2010 12:33:23.6520 */     Checking "SRM:SHR:SetAppRegisteredLocalCMIM" (20)

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >    --> Passed -- perform actions

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >         0: Set Fields

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >               z1D_IMRegistered (301820500) = SR0011439CCAD47qJGQwVB_fEgVAAA

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >         1: Set Fields

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >               z1D_CMRegistered (301820400) = SR00065BF38D2Bc[gUQw6FZiAQ0AAA

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  > /* Tue Feb 09 2010 12:33:23.6520 */     Checking "SRM:REQ:Process_025_SetCMRequestType" (25)

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >    --> Failed qualification

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  > /* Tue Feb 09 2010 12:33:23.6520 */     Checking "SRM:REQ:Process_025_SetIMRequestType" (25)

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >    --> Failed qualification

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  > /* Tue Feb 09 2010 12:33:23.6520 */     Checking "RQC:REQ:RequesterInfo_080_SetRequestedBytoRequestedFor" (80)

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >    --> Passed -- perform actions

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >         0: Set Fields

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >               Customer Site ID (1000003503) =

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >               Customer Location Company (1000003310) = Nakheel PJSC

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >               Customer Phone Number (1000003306) = 971 04 3633989

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >               Customer Internet E-mail (1000003302) = george.hawa@nakheel.com

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >               Customer Department (1000003301) = NKL IT - DEP

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >               Customer Organization (1000003300) = Nakheel

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >               Customer Company (1000003299) = Nakheel PJSC

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >               Customer Last Name (1000003298) = HAWA

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >               Customer First Name (1000003297) = GEORGE

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >               Customer Person ID (1000003296) = PPL000000002097

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >               Customer Login (1000000338) = george.hawa

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >               Customer Full Name (1000000025) = GEORGE HAWA

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >               Customer Middle Name (300890310) =

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >               Customer Cost Center (300890300) =

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >               Customer Site (200000015) = Nakheel Sales Office

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >               Customer Site Group (200000014) =

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >               Customer Region (200000013) =

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  > /* Tue Feb 09 2010 12:33:23.6520 */     Checking "RQC:REQ:Process_080_SetSRApproval" (80)

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >    --> Passed -- perform actions

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >         0: Set Fields

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >               ServiceRequestApproval (301248900) = 1

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  > /* Tue Feb 09 2010 12:33:23.6520 */     Checking "RQC:REQ:RequesterInfo_080_SetRequestedBytoUnknownUser" (80)

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >    --> Failed qualification

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  > /* Tue Feb 09 2010 12:33:23.6520 */     Checking "SRM:REQ:RequesterInfo_081_CheckIndividual" (81)

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >    --> Failed qualification

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  > /* Tue Feb 09 2010 12:33:23.6520 */     Checking "RQC:REQ:Process_081_SetRequestType" (81)

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >    --> Failed qualification

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  > /* Tue Feb 09 2010 12:33:23.6520 */     Checking "SRM:REQ:Status_Submit_105_Error" (105)

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >    --> Failed qualification

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  > /* Tue Feb 09 2010 12:33:23.6520 */     Checking "SRM:REQ:Status_Changed_195_SetPreviousStatus" (195)

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >    --> Passed -- perform actions

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >         0: Set Fields

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >               Previous Status Reason (1000004076) =

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >               PrevStatus (1000000139) =

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  > /* Tue Feb 09 2010 12:33:23.6520 */     Checking "SRM:REQ:Status_2000_Pending_199_Error" (199)

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >    --> Failed qualification

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  > /* Tue Feb 09 2010 12:33:23.6520 */     Checking "SRM:REQ:PermissionGroups_200_SetID" (200)

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >    --> Passed -- perform actions

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >         0: Set Fields

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >               Assignee Groups (112) = 1000000038;

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  > /* Tue Feb 09 2010 12:33:23.6520 */     Checking "SRM:REQ:DateRequired_Validate_200_Error" (200)

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >    --> Failed qualification

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  > /* Tue Feb 09 2010 12:33:23.6520 */     Checking "SRM:REQ:SubmitterGroup_200_SetID" (200)

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >    --> Passed -- perform actions

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >         0: Set Fields

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >               Submitter Group ID (1000001255) =

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  > /* Tue Feb 09 2010 12:33:23.6520 */     Checking "SRM:REQ:PermissionGroups_210_SetID" (210)

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >    --> Failed qualification

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  > /* Tue Feb 09 2010 12:33:23.6520 */     Checking "SRM:REQ:SaveWorkInfo_375_CallGuide" (375)

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >    --> Passed -- perform actions

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >         0: Call Guide "SRM:REQ:CreateWorkInfo"

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  > /* Tue Feb 09 2010 12:33:23.6520 */     Checking "SRM:REQ:SaveWorkInfo_501_CreateWorkInfo" (501)

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >    --> Passed -- perform actions

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >         0: Push Fields -> "SRM:WorkInfo"

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >               <deferred to phase 2>

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  > /* Tue Feb 09 2010 12:33:23.6520 */     Checking "SRM:REQ:SaveWorkInfo_500_IncompleteWorkInfo" (500)

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >    --> Passed -- perform actions

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >         0: Message

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  >               Work Info Type, View Access, Locked, and Summary fields are required to add a Work Info entry.

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  > **** Error while performing filter action: Error 44761

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  > **** Filter "SRM:REQ:SaveWorkInfo_500_IncompleteWorkInfo": No enabled error handler

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  > /* Tue Feb 09 2010 12:33:23.6520 */     Call Guide "SRM:REQ:CreateWorkInfo" (return)

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  > **** Error while performing filter action: Error 44761

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  > **** Filter "SRM:REQ:SaveWorkInfo_375_CallGuide": No enabled error handler

 

<FLTR> <TID: 0000003612> <RPC ID: 0001103919> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  > /* Tue Feb 09 2010 12:33:23.6520 */     End of filter processing (phase 1) -- Operation - CREATE on SRM:Request - <NULL>

 

<ACTL>     **** Error while performing active link action
<ACTL> Exiting Guide : RQC:SHR:SubmitRequest
<ACTL> /* Tue Feb 09 2010 12:33:15 */
<ACTL> Stop active link processing - On Control
<ACTL> /* Tue Feb 09 2010 12:33:17 */
<ACTL> Start active link processing -- Operation - On Control
<ACTL>     For Schema - RQC:ServiceRequestWizard
<ACTL>     Linked to field - z3Btn_Close (350100002)
<ACTL>     On screen type - DIALOG
<ACTL> Checking RQC:RQW:Close_CloseWindow_RollbackAttachments (100)
<ACTL>     -> Passed qualification -- perform if actions
<ACTL>          0: Push Fields
<ACTL>             To Schema SRM:WorkInfo on Server @

 

<ACTL> Checking RQC:RQW:Close_CloseWindow (120)
<ACTL>     -> Passed qualification -- perform if actions
<ACTL>          0: Set Fields

 

<ACTL>             z1D_UserAction (301299400) = Pressed Close
<ACTL>          1: Commit Changes
<ACTL>          2: Call Guide
<ACTL>            Guide: RQC:SHR:Close_CloseOperation
<ACTL> Starting Guide: RQC:SHR:Close_CloseOperation
<ACTL> Checking RQC:SHR:Close_QueryOperation_001 (100)
<ACTL>     -> Failed qualification
<ACTL> Checking RQC:SHR:Close_QueryOperation_002 (100)
<ACTL>     -> Failed qualification
<ACTL> Checking RQC:SHR:Close_CheckDirtyFlag_001_Check (100)
<ACTL>     -> Passed qualification -- perform if actions
<ACTL>          0: Set Fields

 

<ACTL>             Process: GET-CHANGE-FLAG
<ACTL>             z1D_DirtyFlag (300060600) = 1
<ACTL> Checking RQC:SHR:Close_CheckDirtyFlag_002_UserClose (100)
<ACTL>     -> Failed qualification
<ACTL> Checking RQC:SHR:Close_CheckDirtyFlag_003_WindowClose (100)
<ACTL>     -> Failed qualification
<ACTL> Checking RQC:SHR:UnDisplay_CheckDirtyFlag_004_UnDisplay (100)
<ACTL>     -> Failed qualification
<ACTL> Checking RQC:SHR:Close_OpenYesNoDialog (100)
<ACTL>     -> Passed qualification -- perform if actions
<ACTL>          0: Open Dialog
<ACTL>            Server: nkgrsdap01
<ACTL>            Schema: SYS:Message Box
<ACTL>            View: Dialog View
<ACTL> /* Tue Feb 09 2010 12:33:17 */
<ACTL> Start active link processing -- Operation - On Window Open
<ACTL>     For Schema - SYS:Message Box
<ACTL>     On screen type - DIALOG
<ACTL> Checking SYS:MSG:GetMessage_100 (100)
<ACTL>     -> Passed qualification -- perform if actions
<ACTL>          0: Set Characteristics
<ACTL>             For field -- Message Text (1000000134)
<ACTL>               Change field to read-only
<ACTL>          1: Set Characteristics
<ACTL>             For field -- z3Btn No (302180400)
<ACTL>               Set focus to field
<ACTL>          2: Set Fields

 

<FLTR> <TID: 0000003616> <RPC ID: 0001104010> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  > /* Tue Feb 09 2010 12:33:26.9620 */     Start filter processing (phase 1) -- Operation - GET on SYS:Message Box - 000000000000151

 

<FLTR> <TID: 0000003616> <RPC ID: 0001104010> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  > /* Tue Feb 09 2010 12:33:26.9620 */     End of filter processing (phase 1) -- Operation - GET on SYS:Message Box - 000000000000151

 

<ACTL>             Message Text (1000000134) = Do you want to save your changes?
<ACTL> Checking SYS:MSG:PresetMessage_100 (100)
<ACTL>     -> Failed qualification
<ACTL> Checking SHR:SHR:ReadOnlyColour_100_SetROColour204 (999)
<ACTL>     -> Passed qualification -- perform if actions
<ACTL>          0: Run Process
<ACTL>             SET-RO-COLOR 204,204,204
<ACTL> /* Tue Feb 09 2010 12:33:17 */
<ACTL> Stop active link processing - On Window Open
<ACTL> /* Tue Feb 09 2010 12:33:19 */
<ACTL> Start active link processing -- Operation - On Control
<ACTL>     For Schema - SYS:Message Box
<ACTL>     Linked to field - z3Btn No (302180400)
<ACTL>     On screen type - DIALOG
<ACTL> Checking SYS:MSG:No_100_CommitClose (100)
<ACTL>     -> Passed qualification -- perform if actions
<ACTL>          0: Set Fields

 

<ACTL>             z1D Action (1000000076) = No
<ACTL>          1: Commit Changes
<ACTL>          2: Close Window
<ACTL> /* Tue Feb 09 2010 12:33:19 */
<ACTL> --1-- Start active link processing -- Operation - On Window Close
<ACTL>     For Schema - SYS:Message Box
<ACTL>     On screen type - DIALOG
<ACTL> Checking SYS:MSG:CloseDefaultNo_100 (100)
<ACTL>     -> Failed qualification
<ACTL> /* Tue Feb 09 2010 12:33:19 */
<ACTL> --1-- Stop active link processing - On Window Close
<ACTL> Checking RQC:SHR:Close_YesSave (100)
<ACTL>     -> Failed qualification
<ACTL> Checking RQC:SHR:Close_NoSave (100)
<ACTL>     -> Passed qualification -- perform if actions
<ACTL>          0: Call Guide
<ACTL>            Guide: RQC:SHR:Close_DonotSaveChanges
<ACTL> Starting Guide: RQC:SHR:Close_DonotSaveChanges
<ACTL> Checking RQC:SHR:Close_DonotSave (100)
<ACTL>     -> Passed qualification -- perform if actions
<ACTL>          0: Set Fields

 

<ACTL>             Dirty Flag - Associations (300363400) = ""
<ACTL>             z1D_DirtyFlag (300060600) = ""
<ACTL>          1: Run Process
<ACTL>             SET-CHANGE-FLAG 0
<ACTL> Exiting Guide : RQC:SHR:Close_DonotSaveChanges
<ACTL> Checking RQC:SHR:Close_CloseAfterConfirm (100)
<ACTL>     -> Passed qualification -- perform if actions
<ACTL>          0: Close Window
<ACTL> Exiting Guide : RQC:SHR:Close_CloseOperation
<ACTL>          2: Set Characteristics
<ACTL>             For field -- Service Requests (301524000)
<ACTL> /* Tue Feb 09 2010 12:33:19 */
<ACTL> --1-- Start active link processing -- Operation - On Menu Choice
<ACTL>     For Schema - RQC:ServiceRequestConsole
<ACTL>     Linked to field - Service Requests (301524000)
<ACTL>     On screen type - CREATE
<ACTL> Checking RQC:SRC:DisableButtons (0)
<ACTL>     -> Failed qualification -- perform else actions
<ACTL>          0: Set Characteristics
<ACTL>             For field -- z3Btn_PrintRequest (301562900)
<ACTL>               Change field to read-write
<ACTL>          1: Set Characteristics
<ACTL>             For field -- z3Btn_ViewSeviceRequest (301707000)
<ACTL>               Change field to read-write
<ACTL>          2: Set Characteristics
<ACTL>             For field -- z3Btn_CancelRequest (301420400)
<ACTL>               Change field to read-write
<ACTL>          3: Set Characteristics
<ACTL>             For field -- z3Btn_ReopenRequest (301493600)
<ACTL>               Change field to read-write
<ACTL> Checking RQC:SRC:Status_090_HideCancelButton (90)
<ACTL>     -> Passed qualification -- perform if actions
<ACTL>          0: Set Characteristics
<ACTL>             For field -- z3Btn_CancelRequest (301420400)
<ACTL>               Change field to disabled
<ACTL> Checking RQC:SRC:Status_090_HideReopenButton (90)
<ACTL>     -> Failed qualification
<ACTL> Checking RQC:SRC:Status_090_ShowCancelButton (90)
<ACTL>     -> Failed qualification
<ACTL> Checking RQC:SRC:Status_090_ShowReopenButton (90)
<ACTL>     -> Passed qualification -- perform if actions
<ACTL>          0: Set Characteristics
<ACTL>             For field -- z3Btn_ReopenRequest (301493600)
<ACTL>               Change field to read-write
<ACTL> Checking RQC:SRC:GetRequestInfo_100_Init (100)
<ACTL>     -> Passed qualification -- perform if actions
<ACTL>          0: Set Fields

 

<FLTR> <TID: 0000004008> <RPC ID: 0001104064> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  > /* Tue Feb 09 2010 12:33:28.8360 */     Start filter processing (phase 1) -- Operation - GET on SRM:Request - 000000000007865

 

<FLTR> <TID: 0000004008> <RPC ID: 0001104064> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  > /* Tue Feb 09 2010 12:33:28.8360 */     End of filter processing (phase 1) -- Operation - GET on SRM:Request - 000000000007865

 

<ACTL>             Category Tier 3 (1000000065) = ""
<ACTL>             Category Tier 2 (1000000064) = ""
<ACTL>             Category Tier 1 (1000000063) = ""
<ACTL>             Assignee (301542500) = MICHAEL HENDRICKX
<ACTL>             Notes (301528400) = local admin user
<ACTL>             Request Type (301438012) = 1000
<ACTL>             InstanceId (179) = SR001F29DF99AEbwZxSwGlaiCQgNoP
<ACTL> Checking RQC:SRC:GetRequestInfo_120_CheckWorkLog (120)
<ACTL>     -> Passed qualification -- perform if actions
<ACTL>          0: Set Fields

 

<FLTR> <TID: 0000004036> <RPC ID: 0001104067> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  > /* Tue Feb 09 2010 12:33:28.8830 */     Start filter processing (phase 1) -- Operation - GET on SRM:WorkInfo - 000000000018149

 

<FLTR> <TID: 0000004036> <RPC ID: 0001104067> <Queue: Fast      > <Client-RPC: 390620   > <USER: george.hawa                                  > /* Tue Feb 09 2010 12:33:28.8830 */     End of filter processing (phase 1) -- Operation - GET on SRM:WorkInfo - 000000000018149

 

<ACTL>             z1D_WorkInfoInstanceId (301641400) = AG001F29DF99AEbwZxSwWFaiCQhtoP
<ACTL> Checking RQC:SRC:GetRequestInfo_130_EnableWorkInfoLinks (130)
<ACTL>     -> Passed qualification -- perform if actions
<ACTL>          0: Set Characteristics
<ACTL>             For field -- z2NI_ViewWorkInfo (301751100)
<ACTL>               Change field to read-write
<ACTL>          1: Set Characteristics
<ACTL>             For field -- z2NI_PrintWorkInfo (301751200)
<ACTL>               Change field to read-write
<ACTL>          2: Set Characteristics
<ACTL>             For field -- z2NI_AddWorkInfo (301751000)
<ACTL>               Change field to read-write
<ACTL> /* Tue Feb 09 2010 12:33:19 */
<ACTL> --1-- Stop active link processing - On Menu Choice
<ACTL>               Refresh field
<ACTL>          3: Set Characteristics
<ACTL>             For field -- z3Btn_CreateSRForMyself (301523100)
<ACTL>               Set focus to field
<ACTL> Checking RQC:SRC:OpenRequestWizard_110_Message (110)
<ACTL>     -> Failed qualification
<ACTL> /* Tue Feb 09 2010 12:33:19 */
<ACTL> Stop active link processing - On Control
<WFLG> /* Tue Feb 09 2010 12:33:31 */
<WFLG> Workflow Trace Log -- OFF