0 Replies Latest reply on Dec 11, 2009 1:55 PM by Adam Bowen

    The Cognos Gateway is unable to connect to the Cognos BI server. The server may be unavailable, or the gateway may not be correctly configured.

      This can happen if the BSARA services were improperly shut down (server crash, OOM Process Killer, etc). To resolve this, first stop any running BSARA services. You can verfiy that the underlying cognos services are no longer running by using nsh to `ps -ef| grep cog`. Then try to start the BSARA services again. If the issue persists, then repeat the above steps and then `rm $BL_PORTAL_HOME/configuration/cogstartup.lock`. Start the BSARA reports, the issue should be resolved.