I post this hoping that you may be able to help..
Bit of background...
I currently looking to do a upgrade of our system from 7.1 to 7.5 (this is mainlly for the release of CM with our organisation)...I am looking to upgrade the ARS, CMDB, CM (RM), SRM, SLM - We would do IM but for that fact we only released this 12 months ago...
I am going through the patch upgrades to the base 7.1 modules before patching to 7.5...For this i build a VM instance to build a dev environment for testing the patches..
As the subject to this post will explain, i am having issues upgrading the CMDB from it's vanilla state up to patch 6.
I would like to upload the install log etc but dont seem to be able to find the attachment option!
Any the installation fails after 3% saying "There is a problem during the upgrade to BMC Atrium CMDB 2.1.00 patch 6 stage 1 using upgr-cmd-OSD.out"
when looking at the file itself it says the following:
Status List : 1 items
Status Struct :
Message type : ERROR
Message number : 90
Message: Cannot establish a network connection to the AR System server
I even went to the extent of monitoring the install, refreshing the services,msc to see if the arserver.exe dropped but it didnt - everything was up and running and i was able to log in straight after the install fails...for this reason i have no idea why it cannot connect.
Really hope someone can help me as i'm pushed for time!
Thanks in advance..