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Error while installing BMC Atrium CMDB 7.6

Praveen Kumar Saraswat

Hi,

 

I am trying to install CMDB 7.6 on new VM but getting below error.

 

The installation of BMC Atrium Core 7.6.00 failed. The following features failed to install:
Product Catalog
com.bmc.smbu.install.common.rule.engine.CommandExecutionException: RIK command ("C:\​​DOCUME~1\​​ADMINI~1\​​LOCALS~1\​​Temp\​​Utilities\​​rik\​​rik.exe" loadapp -x RemITSM76 -t 0 -u Demo -l "E:\​​Program Files\​​BMC Software\​​AtriumCore" -n BMCAtriumPC -f "E:\​​Program Files\​​BMC Software\​​AtriumCore\​​dsl\​​fnp\​​workflow\​​en\​​adf_fnp.xml" -k 0 -L -c) returned an exit code of 1025, which was interpreted as a failure
BMC Atrium CMDB
com.bmc.smbu.install.common.rule.engine.CommandExecutionException: RIK command ("C:\​​DOCUME~1\​​ADMINI~1\​​LOCALS~1\​​Temp\​​Utilities\​​rik\​​rik.exe" loadapp -x RemITSM76 -t 0 -u Demo -l "E:\​​Program Files\​​BMC Software\​​AtriumCore" -n BMCAtriumCMDB -f "E:\​​Program Files\​​BMC Software\​​AtriumCore\​​cmdb\​​en\​​workflow\​​adf_precmdb.xml" -k 0 -L -c) returned an exit code of 1025, which was interpreted as a failure

 

I checked the logs but couldn't get anything.

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