4 Replies Latest reply on Sep 27, 2007 9:52 AM by Sudhir Chamarthi

    Snapshot on certain Windows files is failing

      btw, I have Support engaged but looking for a quick fix here.


      The Snapshot is failing just on certain files (so far thay all appear to be '.dat' files). For what we are doing, for now, excluding these files is not an option. This has nothing to do with agent ACL mapping since we can clearly snapshot just about everything else on the server and we also verified that in fact we are getting mapped into 'Administrator' account on the targets and the permissions on the file(s) itself clearly allow for access. We are also able to snapshot other files on the servers with the same exact Windows permissions as these files. Is this an issue with not being to snapshot files that may be opened/locked by some other process or some such shanaigan? ( I do not have perms to download any external tools to troubleshoot)


      Error Sep 26, 2007 6:42:28 PM An error occurred while attempting to copy the file //GA016A00F4/C/Documents and Settings/All Users/Application Data/Network Associates/BOPDATA/_Date-20070916_Time-021509272_EnterceptExceptions.dat to //ga016a00f3/F/storage/files/2774/1/19342/380: Permission denied


      Error Sep 26, 2007 5:18:34 PM An error occurred while attempting to copy the file //GA016QAA82/C/Documents and Settings/LocalService/Local Settings/Application Data/Microsoft/Windows/UsrClass.dat to //ga016a00f3/F/storage/files/2766/1/19227/9: Permission denied

        • 1. Re: Snapshot on certain Windows files is failing

          I would check the file server agent ACLs along with the local permissions on the folders the appserver is trying to copy the files to.


          What ever user is running the snapshot (that collects files) needs to have permission via the file server ACLs to write the files to the file server.

          • 2. Re: Snapshot on certain Windows files is failing

            Have you tried logging on as Administrator and manually copying over those files? Just because you're Administrator doesn't necessarily mean you have access to them. Or they could even be locked files.


            For example, on a box here I just did the following (not using our product)


            1. cd "C:\Documents and Settings\LocalService\Local Settings\Application


            2. dir (noticed that UsrClass.dat is there)

            3. copy UsrClass.dat C:\

            The process cannot access the file because it is being used by another process.

            0 file(s) copied.


            If you intend on checking the backup files option (which you must be doing since it's trying to copy the file to the file server), then you really have no choice but to exclude files that you can't access.


            The handle.exe utility from www.sysinternals.com shows that this file is locked by the following:

            System pid: 4 764: C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat


            So this is a System file that we currently don't have access to due to some type of locking or some other such action by the system.

            • 3. Re: Snapshot on certain Windows files is failing

              Sean , you were spot on. The local Admin found something similar. We are testing an App deploy by doing a snapshot and then doing a delta package after the app install and so a concern is if any of these files get updated as part of the App install, the delta package would miss them.



              • 4. Re: Snapshot on certain Windows files is failing

                Does anyone have a standard Exclude list for a snapshot on a Windows server ? Snapshot keeps failing for all the files that are owned and locked by the SYSTEM like "/C/Documents and Settings/LocalService/NTUSER.DAT"