Is there any chance that a window has popped up and is hidden behind the installer splashscreen? Can you alt-tab to any other prompts or windows?
I've checked the background and no popups are there. I end up having to kill the install process which will flag an error message indicating that it’s not able to communicate with the database - but the database works as i have been able to open Configmanager to interrogate source etc.
It’s a really strange one... I wonder if I’ve not install a prerequisite properly.
When you get a spare moment, please submit a ticket to support. It will get assigned to me and I want to work this issue further with you. I just want to make sure I don't forget to work it and unless there's a ticket, I may do so.
No worries, have done 7224.