I just called the support line and got voicemail. It explained that if I was a "premium support customer" I should leave a message and someone would get back to me within a half an hour. If not, call back next Monday.
I have no clue if we are a premium support customer or not. I do not remember such a distinction being made when we made our purchase. And, since we do not seem to currently have a sales rep I can call and ask such a thing of, I'm posting here to find out what's going on.
Please communicate the changes to us.
I've created support ticket 8054 to address this for you.