2 Replies Latest reply: Apr 24, 2012 1:20 PM by Dave Schmid RSS

How do you get the SMPM to show up in the IT Home Page of ARSystem?

bweatherell

How do you get the SMPM to show up in the IT Home Page of ARSystem?

  • 1. Re: How do you get the SMPM to show up in the IT Home Page of ARSystem?
    phairmason

    I stumbled upon this Technical Bulletin for 7.5 today. Hope it's not too late.

     

    documents.bmc.com/supportu/documents/21/83/102183/102183.pdf

     

    Configuring BMC Remedy ITSM applications to access SMPM ...

  • 2. How do you get the SMPM to show up in the IT Home Page of ARSystem?
    Dave Schmid

    I hunted around for this including using the documented listed above. However, it seems that for at least 7.6.04 - it's a little outdated.

     

    Go to:

     

    Application Administrative Console > Custom Configuration > Foundation > Advanced Options > System Configuration Settings - Integration Management

     

    Then do a search for any preconfigured applications. Update each of the settings for the applications from "proposed" to "enabled" that you want to have available.

     

    However, the note about putting the actual files in the Tomcat directory from the PDF is a little wrong since the default behavior is to look for the files under "http://<host>:<port>/arsys" - which is a link to the Midtier directory and will not be served up by Tomcat local files.

     

    Those are under <install directory>\midtier

     

    Drop in the "SMPM" folder and it should start showing up.