1 2 Previous Next 19 Replies Latest reply on Dec 5, 2017 10:51 PM by Akshay D

    ERROR (623): Authentication failed REMEDY EMAIL

    Ravi Kiran

      Hello All,
      I am getting the following while trying to set up remedy email.

       

      ERROR (623): Authentication failed;
          at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source)
          at com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source)
          at com.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown Source)
          at com.bmc.arsys.api.ProxyJRpc.ARVerifyUser(Unknown Source)
          at com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source)
          at com.bmc.arsys.emaildaemon.EmailUtil.createARServerUser(EmailUtil.java:475)
          at com.bmc.arsys.emaildaemon.LoggingModule.setUserInfo(LoggingModule.java:753)
          at com.bmc.arsys.emaildaemon.EmailDaemon.startLoggingModule(EmailDaemon.java:122)
          at com.bmc.arsys.emaildaemon.EmailDaemon.<init>(EmailDaemon.java:93)
          at com.bmc.arsys.emaildaemon.EmailDaemon.newInstance(EmailDaemon.java:158)
          at com.bmc.arsys.emaildaemon.EmailDaemon.startMonitor(EmailDaemon.java:877)
          at com.bmc.arsys.emaildaemon.EmailDaemon.executeComandLine(EmailDaemon.java:595)
          at com.bmc.arsys.emaildaemon.EmailDaemon.main(EmailDaemon.java:316)
      ERROR (623): Authentication failed;
          at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source)
          at com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source)
          at com.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown Source)
          at com.bmc.arsys.api.ProxyJRpc.ARVerifyUser(Unknown Source)
          at com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source)
          at com.bmc.arsys.emaildaemon.EmailUtil.createARServerUser(EmailUtil.java:475)
          at com.bmc.arsys.emaildaemon.EmailDaemon.setUserInfo(EmailDaemon.java:922)
          at com.bmc.arsys.emaildaemon.EmailDaemon.executeComandLine(EmailDaemon.java:606)
          at com.bmc.arsys.emaildaemon.EmailDaemon.main(EmailDaemon.java:316)
      Exception in thread "Email Daemon" java.lang.NullPointerException
          at com.bmc.arsys.emaildaemon.LoggingModule.doWork(LoggingModule.java:98)
          at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:293)
          at java.lang.Thread.run(Unknown Source)

       

      Any ideas , how to resolve this.

       

      Thanks,
      Raj

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