1 2 Previous Next 21 Replies Latest reply on Jul 18, 2011 7:01 AM by David NameToUpdate

    Windows 2008 x64 RSCD agent install fails

      hi

       

      I have tried with the bulk installer and manually on the servers using the .iss answer file and the installations are only half complete. The service is installed - but all the subdirectories from the program files\bmc bladelogic\rsc directory are missing...?

       

      If I run the installer manually and click next 7 times it installs with no issues. I have tried 3 different .iss files but I get the same issue with all three..

       

      Anyone experienced this one before? Or have any bright ideas?

       

      TIA

        • 1. Re: Windows 2008 x64 RSCD agent install fails
          Bill Robinson

          Is your original iss file from a x64 install?

          • 2. Re: Windows 2008 x64 RSCD agent install fails

            yes it is - i have created 3 of them so far a typical install and a couple of "creative" expert ones - but they all produce a half installed product

            • 3. Re: Windows 2008 x64 RSCD agent install fails
              young so

              Which version of the installer are you using?  7.6.115 or 7.6.134 or others?  Can you post the setup.log file?  Here is switch generate a log file:  -f2[path\LogFile]

              • 4. Re: Windows 2008 x64 RSCD agent install fails

                its .115 - there is no setup.log file...I will get hold of the new installer and try that

                .....I will let you know


                • 5. Re: Windows 2008 x64 RSCD agent install fails
                  young so

                  Did you see my edits about the f2 switch?

                   

                  On Tue, Sep 15, 2009 at 10:28 AM, Simon Bernard

                  • 6. Re: Windows 2008 x64 RSCD agent install fails

                    i will try it - the latest installer for x64 seems to be115

                    • 7. Re: Windows 2008 x64 RSCD agent install fails

                      Ok the contents of the logfile are:

                       

                      [InstallShield Silent]
                      Version=v7.00
                      File=Log File
                      [ResponseResult]
                      ResultCode=-3
                      [Application]
                      Name=BMC BladeLogic RSCD Agent
                      Version=7.6.0
                      Company=BMC BladeLogic
                      Lang=0009

                      • 8. Re: Windows 2008 x64 RSCD agent install fails

                        and just in case you are interested the .iss file contents are:

                         

                        [InstallShield Silent]
                        Version=v7.00
                        File=Response File
                        [File Transfer]
                        OverwrittenReadOnly=NoToAll
                        [{92FF9A90-C264-45D9-8BD7-C0B8AB95968F}-DlgOrder]
                        Dlg0={92FF9A90-C264-45D9-8BD7-C0B8AB95968F}-SdWelcome-0
                        Count=10
                        Dlg1={92FF9A90-C264-45D9-8BD7-C0B8AB95968F}-SdLicenseRtf-0
                        Dlg2={92FF9A90-C264-45D9-8BD7-C0B8AB95968F}-SdRegisterUser-0
                        Dlg3={92FF9A90-C264-45D9-8BD7-C0B8AB95968F}-SdSetupTypeEx-0
                        Dlg4={92FF9A90-C264-45D9-8BD7-C0B8AB95968F}-SdAskDestPath-0
                        Dlg5={92FF9A90-C264-45D9-8BD7-C0B8AB95968F}-SdShowDlgEdit1-0
                        Dlg6={92FF9A90-C264-45D9-8BD7-C0B8AB95968F}-SdShowDlgEdit2-0
                        Dlg7={92FF9A90-C264-45D9-8BD7-C0B8AB95968F}-SdAskOptions-0
                        Dlg8={92FF9A90-C264-45D9-8BD7-C0B8AB95968F}-SdStartCopy-0
                        Dlg9={92FF9A90-C264-45D9-8BD7-C0B8AB95968F}-SdFinish-0
                        [{92FF9A90-C264-45D9-8BD7-C0B8AB95968F}-SdWelcome-0]
                        Result=1
                        [{92FF9A90-C264-45D9-8BD7-C0B8AB95968F}-SdLicenseRtf-0]
                        Result=1
                        [{92FF9A90-C264-45D9-8BD7-C0B8AB95968F}-SdRegisterUser-0]
                        szName=dsg
                        szCompany=Amadeus
                        Result=1
                        [{92FF9A90-C264-45D9-8BD7-C0B8AB95968F}-SdSetupTypeEx-0]
                        Result=Expert
                        [{92FF9A90-C264-45D9-8BD7-C0B8AB95968F}-SdAskDestPath-0]
                        szDir=C:\Program Files\BMC BladeLogic\RSC
                        Result=1
                        [{92FF9A90-C264-45D9-8BD7-C0B8AB95968F}-SdShowDlgEdit1-0]
                        szEdit1=' '
                        Result=1
                        [{92FF9A90-C264-45D9-8BD7-C0B8AB95968F}-SdShowDlgEdit2-0]
                        szEdit1=bladmin
                        szEdit2=secretadminaccount
                        Result=1
                        [{92FF9A90-C264-45D9-8BD7-C0B8AB95968F}-SdAskOptions-0]
                        Component-type=string
                        Component-count=0
                        Result=1
                        [{92FF9A90-C264-45D9-8BD7-C0B8AB95968F}-SdStartCopy-0]
                        Result=1
                        [Application]
                        Name=BMC BladeLogic RSCD Agent
                        Version=7.6.0
                        Company=BMC BladeLogic
                        Lang=0009
                        [{92FF9A90-C264-45D9-8BD7-C0B8AB95968F}-SdFinish-0]
                        Result=1
                        bOpt1=0
                        bOpt2=0

                        • 9. Re: Windows 2008 x64 RSCD agent install fails
                          Bill Robinson

                          You're using the -W64 version of the rscd installer right?

                           

                          is there anything in "C:\Program Files (x86)\BMC BladeLogic\RSC" ?

                          • 10. Re: Windows 2008 x64 RSCD agent install fails

                            yes its w64 and no there is nothing in the (x86) directory --

                             

                            Fortunately I have to go home now - so i will fight with it in the morning - If you can think of anything i would appreciate it - I do not fancy doing manual installs on every 2008 server..

                            • 11. Re: Windows 2008 x64 RSCD agent install fails
                              young so

                              At glance, i see one issue with u'r response file.  You jabs have 

                              roles:user for your bladmin.  It should be BLAdmins:BLAdmin.  Let me 

                              look at the file in more detail after lunch.

                               

                              Young So

                              Sent from my IPhone

                               

                              On Sep 15, 2009, at 10:50 AM, Simon Bernard <forums@developer.bmc.com

                              • 12. Re: Windows 2008 x64 RSCD agent install fails
                                young so

                                I found another response that looks different.  Here is screen shot of the differences.

                                issdiff.JPG

                                In addition, the log file indicate a failure of -3.  Sometime, Bulk installer return a failed install base on the psexec return code?  What the version of psexec are you running?

                                • 13. Re: Windows 2008 x64 RSCD agent install fails

                                  psexec is version 1.96 -- but i have now run the agent install manually with the response file and it still gives me the half install - so I think we can discount psexec and the bulk installer as a cause of the problem...I will keep fighting...

                                  • 14. Re: Windows 2008 x64 RSCD agent install fails

                                    more info - i have now found the rscd-install file:

                                     

                                    9-16-2009 05:42:54: ------[ Start Install of version: 7.6.0, build:115
                                    9-16-2009 05:42:54: Check OS platform support
                                    9-16-2009 05:42:54:  - OS support check passed
                                    9-16-2009 05:42:54: MSXML3 Check: Passed - test object created successfully.
                                    9-16-2009 05:42:54:  - Silent Installation: Skipping InstallMode check
                                    9-16-2009 05:42:54: + First Install (Silent)
                                    9-16-2009 05:42:54: check for existing WINDIR
                                    scsecure
                                    9-16-2009 05:42:54:  - Not Found - no secure merge needed
                                    9-16-2009 05:42:54:      ** File Transfer initiated
                                    9-16-2009 05:42:54:         with the following settings
                                    9-16-2009 05:42:54:         targetdir: C:\Program Files\BMC BladeLogic\RSC
                                    9-16-2009 05:42:54:         upgrade:   no
                                    9-16-2009 05:42:54:         protocol:  5
                                    9-16-2009 05:42:54:         root_host: ()
                                    9-16-2009 05:42:54:         from_user: ()
                                    9-16-2009 05:42:54:         to_user:   ()
                                    9-16-2009 05:42:54:         recreate_service: no
                                    9-16-2009 05:42:57: Registering DLLs
                                    9-16-2009 05:42:58: C:\Program Files\BMC BladeLogic\RSC\redist\vcredist_x86.exe
                                    9-16-2009 05:42:58: /q:a /c:"msiexec /i vcredist.msi /qb! /l*v C:\Windows\Temp\vcredist_x86.log"
                                    9-16-2009 05:43:21: Start post-transfer configuration
                                    9-16-2009 05:43:21: no root_host mapping specified - skipping
                                    9-16-2009 05:43:21: no user mapping specified - skipping
                                    9-16-2009 05:43:21:  + update log4crc parameters
                                    9-16-2009 05:43:21:    - C:\Windows\rsc\log4crc.txt
                                    9-16-2009 05:43:22:  - log file record updates complete
                                    9-16-2009 05:43:22: securecert exists - skipping creation
                                    9-16-2009 05:43:22: Updating installation registry
                                    9-16-2009 05:43:22:   Set CurrentVersion Key (7.6.0.115)
                                    9-16-2009 05:43:22:   Set AgentHome Key (C:\Program Files\BMC BladeLogic\RSC)
                                    9-16-2009 05:43:22:   Set Uninstall keyset
                                    9-16-2009 05:43:22: Installation registry update complete
                                    9-16-2009 05:43:22: Registering RSCDsvc Service
                                    9-16-2009 05:43:25: RSCDsvc Registration complete
                                    9-16-2009 05:43:25: Service Control Request: Start svc: (RSCDsvc)
                                    9-16-2009 05:43:25: Service "RSCDsvc" not running.  Attempting to start.
                                    9-16-2009 05:43:27: Service Control Request: Successful
                                    9-16-2009 05:43:27: Service "RSCDsvc" is now successfully RUNNING.
                                    9-16-2009 05:43:27: activating demo license for first time install
                                    9-16-2009 05:43:28: Creating Uninstall Shortcut
                                    9-16-2009 05:43:28: ------- Installer Actions Aborted.  Exiting.
                                    9-16-2009 05:43:28: UnRegistering DLLs

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