Thanks for the reply. I have installed crystal report server XI on the same machine where midtier and ARS is installed. Later i installed midtier as well and gave crystal report path during midtier installtion . I did all the configuration mentioned in Midtier PDF.
But its not working .. Crystal reports will stop working after midtier is installed. Can i use 2 different versions of Tomcat on same server . Because crystal report uses Tomcat 5.0.27 and it installs tomcat while installing crystal report . I cant use this same tomcat server for midtier as it is not able to detect . so i installed one more Tomcat server 5.5 and did midtier installation. later after completion of midtier i did all configuration mentioned in pdf and found that i m not able to Launch crystal report ('Central Management Console').
Please suggest , if i installed crystal report on same server will it work . or should i installed midtier and crystal on two different server to avoid web server conflicts.
I just have a question about the licence model for Web Reports with Remedy. One of my customers want to work totally with the web application (ARS 7.5). The licence model from SAP/BO shows me a "Crystal Reports Server XI" with named and CAL user packages. Is that the product I need?
I have a setup with following application
AR System Server & its components 7.5 patch 002 (AR server & Mid-tier in same box)
BMC Atrium CMDB 7.5 Patch 001
BMC ITSM Application 7.5 Patch 001BMC SLM 7.5
Now I am trying to install Reporting server (Crystal reports X1) in the same box where mid-tier is installed.
As we know, BMC Remedy User tool has few things by default and these are the things used to use basic reports form report console form.
1. As I want some defaults crystal reports into AR system, I selected option Crystal reports during installation.
2. This installs Crystal 11_Redistributables.
3. Create C:\Program Files\Business Objects.
Let me know how can I proceed to install report server in same box and integrate it with Remedy 7.5
Thanks & regards
I saw you have been using Crystal Server XI. I am new to the setup, trying to integrate the Mid-Tier with CRXI. I installed an Evaluation copy of the CR Server XI on the mid-tier server. Configured the Mid-Tier's Report Settings page. But when I run the report from ARS application, I got this error:
Failed to process the request!!
All of your system's 5 Concurrent Access Licenses are in use at this time or your system's license key has expired. Try again later or contact your administrator to obtain additional licenses.
com.crystaldecisions.sdk.occa.report.lib.ReportSDKEnterpriseLogonException: All of your system's 5 Concurrent Access Licenses are in use at this time or your system's license key has expired. Try again later or contact your administrator to obtain additional licenses.---- Error code:-2147217397 Error code name:enterpriseLogonFailed
It seems that the license is expired, but I talked with the Sale Rep and he made sure this is still valid. It is only 7 days since I installed the 30-day license.
I must haved missed something.
Is there any standard procedures that I can follow other than the section in the Mid-Tier installation book?
Thanks in advance.
We get the error due to 5 floating report licenses in the pool. They timeout and user can run the reports again within a couple minutes.
I used the provided documentation which was difficult to straighten out for our use. We have a unix server for Remedy and a windows server for CRXI.
Below is our unix server's config screen shot.
I did have to install midtier on the seperate windows server as well.
>> Issue is with the BOXI Licences...You need to buy them....
Not necessarily true. IF you have a license for BSM Analytics, either through green licensing per server or Blue Licensing through ITSM User licenses, You get a 30 day license, then you request a permanent OEM license through BMC Support.