4 Replies Latest reply: Sep 9, 2011 11:37 PM by garry wilkserson RSS

Transfer files between two incident management systems

Radhika Narayanan

How to transfer files between two incident management systems?

 

BMC ITSM Incident Management 7.0.3 is used at our end. The client uses non-ITSM, custom Remedy-based Incident Management system. Incidents (text data) are exchanged between the two systems. We've built an integration platform using BMC Run Book Automation 3.0.4. Now we also need to exchange file attachments between the two systems. There are multiple clients with whom incidents are being exchanged through the integration platform.

 

So, what we need is a generic solution for transferring attachments to and from 3rd party systems over VPN, to and from high-secure networks.

 

Thanks in advance