7 Replies Latest reply: Jul 20, 2012 2:51 PM by Niranjan Panigrahi RSS

    Using Raw Event message in the Causal Impact Message

    Andy Abrams

      I have a BEM cell propagating events to a SIM cell and that SIM cell creating Intelligent Incidents (Causal & Impacted) in ITSM.  Currently the BEM event is aliased to a component in the SIM cell, when the component status changes; the model is impacted and the IBRSD_SM_INCIDENT (class) event is created for causal and impact events. 

      I would like to use the raw event message for the IBRSD_SM_INCIDENT message instead of the component is Unavailable message. 
       Has anyone done this?