4 Replies Latest reply on Oct 8, 2008 1:58 PM by Alan Abrams

    ARERROR 1291028 when saving a Change Request

      -Fellow BMC Developers,
      I have an odd issue with a single user receiving an: "You cannot submit this request because you do not have access to information for this company." (ARERROR 1291028).  The user has Infrastructure Change User permissions, a Fixed license, and the user is a member of the correct company under the Support Group and functional roles for their person record.  This issue occurred once before and the only way to fix was to delete and re-create the user record in the database.  This time the user has well over 50 tickets assigned to them and this option is no longer feasible.  Has anyone else run into this and if so how have you remedied the situation?  Any additional assistance is greatly appreciated.  Thanks!