7 Replies Latest reply on Feb 6, 2013 11:44 PM by anupam wagh

    ITSM 7 and Crystal XI  (Database Vendor Code: 9021)

    Bjorn Calabuig
      Share:|

      Hi,

      A Crystal Report shows, when executing it from within Remedy User Tool the following error:

      Failed to retrieve data from the database.
      Details:[Database Vendor Code: 9021]

      The report work fine from outside Remedy User Tool, showing that the ODBC connection works properly.

      Remedy User Tool, has ODBC User Underscores checked.

      Any help would be appreciated.

      *****
      Windows Server 2003 Enterprise Edition con SP1
      SQL Server 2005 Enterprise Edition

      ARS 7.00.01 (patch 004)
      Assignment Engine
      CMDB 2.0.1  (patch 003)
      CI Viewer
      Incident Management 7.0.02 (patch 005)
      IM+TMS AddOn 9002
      Problem Management 7.0.02 (patch 005)
      Mid-Tier (IIS6+New Atlanta+SDK1.4.2) (patch 004)
      Clients (Admin & User) (patch 004)
      Email Engine (patch 004)

      *****

      TIA,
      Björn.