The error is a basic communication error. Although it says RPC timeout, its not really anything to do with remote procedure calls or threads.
Are you running portmapper?
Have you configured the arplugin to have a specific TCP port? lookin ar.conf for Plugin-Port. If it is there, then check that the arplugin is actually running, and then from a command line try the following
telnet hostname tcpport
e.g. if ar.conf says Plugin-Port: 2222
and you are running the server on a machine called blue then
telnet blue 2222
If you dont get an error saying connection refused then you know its running on that port.
If it you do get an error saying something about connection refused then you will need to comment out the arplugin line in the armonitor.conf and run it manually. Let me know if you need to do that.
By the way I think the
Filter-API-Threads: 1 15
Should actually be Plugin-Filter-API-Threads: 1 15
Did you get your problem solved?
If you have a Solaris server, I think there is a bug that cai event plugin process, look CAI Events form, if there is events where Return Code is Running, delete those events and stop and start arserver again.
This is a bug related to the logging for the CAI plugin. The problem is that you don't have the updated version of Solaris CAI Plugin Lib. I’ve attached the Solaris library for the CAI plugin that contains the fix. I will try to attach the new version of CAI Plugin Lib, This version will run best if there is more than one thread configured for the CAI plugin.
Plese follow the below process:
You should see a new CAIFilterPlugin.log get created which will display the logging for the submit. Check for any ERROR messages in the log
The latset lib would be soon be uploaded. or it can be copied it from ITSM CAI Plugin libs
Hope this helps.
- Delete the entries in CAI:Events and CAI:EventParams.
- Bring down the plugin server.
- Install the new CAI library
- Remove the CAIFilterPlugin.log file from the /home/ARSystem/db directory.
- Restart the plugin server.
- Submit the request that causes the problems.
I dont see any files attached..
Are you able to send me a link to were i can get these please?