4 Replies Latest reply on Feb 14, 2018 5:27 AM by Attachment Scanner

    ARS 6.3 crash during definitions import

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      Hello,

      While importing definitions from definition file ARS server crashes with the entries in arerror.log like below:

       

      Fri Jan 18 13:34:53 2008 390600 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20)

      Fri Jan 18 13:34:53 2008

      Thread Id: 4760

      Version: 6.03.00 patch 021 Feb 6 2007 19:00:44

      Code: c0000005

      Operation: write

      Access Addr: 00000000

      Stack Begin:

      Stack End:

       

      Fri Jan 18 13:34:53 2008 390600 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20)

      Fri Jan 18 13:34:53 2008 0xc0000005

      Fri Jan 18 13:34:53 2008 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21)

       

      The same situation is when we try to modify objects in ARS.

       

      Before the problem occured we found the following strange message in arerror.log:

       

      Thu Jan 10 13:52:43 2008 390600 : Safeguard mismatch - potentially corrupted container (ARERR 8842)

      Thu Jan 10 13:52:43 2008 RCCPL:(3.5.4):Task assessment based on workload

      Thu Jan 10 15:27:43 2008 390600 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20)

      Thu Jan 10 15:27:43 2008

      Thread Id: 1920

      Version: 6.03.00 patch 018 Jun 20 2006 10:08:37

      Code: c0000005

      Operation: write

      Access Addr: 00000000

      Stack Begin:

      Stack End:

       

      After deletion of packing list no more such problem occured but we are not able to modify any object anymore.

       

      Config: ARS 6.03 Patch 18 patched after error occured to Patch 21 but the problem still occures.

      DB: MS SQL Server 2000 Enterprise SP3a

       

      Please see attached arsql.log

      Do You have any suggestions? I suppose there is a problem with database consistency, but I'am wondering why this happened and how to avoid this in the future.

       

      Regards