0 Replies Latest reply on Oct 17, 2020 8:04 AM by Mahesh Miniki

    Mid Tier - NDX Factor issue

    Mahesh Miniki
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      Hi Team,

       

      Could you help us to understand what is this NDXFactory means. We are experiencing this NDXFactory issues and one of our monitoring clearly shows this is tomcat related service.

      What is these service exactly and where we can find the related details in Mid Tier application/servers.

      what causes this issue/response delay ? please help us asap.

       

      We are using BMC Remedy version 8.1.01

      Error Details:

       

      Problem detected at:

      ________________________________________

      2 impacted services

      ________________________________________

       

      NDXFactory

      Response time degradation

      11.2 requests/min impacted

      The current response time (8.64 min) within the slowest 10% exceeds the auto-detected baseline (2.61 s) by 19,758 %

      Service method: GetHTMLScriptForViewField

       

      Web request service

      BMC Remedy AR System (/arsys)

      Response time degradation

      267 requests/min impacted

      The current response time (12 min) within the slowest 10% exceeds the auto-detected baseline (5.58 s) by 12,788 %

      Service method: All dynamic requests

       

      Regards,

      Mahesh M